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Building A Proactive Retention Strategy In Telcos Contactengine Whitepaper Wp010 WHITEPAPER

Building a proactive retention strategy

We explain how telcos can use data-driven approaches to improve churn reduction strategies. The whitepaper discusses the most effective retention offers for customers likely to churn, with a particular focus on when to be proactive.

WHITEPAPER
READ 22 min

How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications

REPORT

7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact.

READ 10 min

If it quacks like a duck… the ethical implications of advancements in AI

BLOG

Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.

READ 4 min
We’ll share our news and insights with you once a month.

Re-establishing CX beyond Covid

BLOG

Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies. 

READ 4 min

Proactive engagement: The missing piece in appointment scheduling technology

WHITEPAPER

Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

READ 7 min

ContactEngine partners with Vonage to enhance customer experience and international reach

NEWS

ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

READ 2 min

Watch

BL138 Responsible AI BLOG

Responsible AI

We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

BLOG
READ 3 min

Take your PIC: What it takes to reduce Pre-Install Cancellations

BLOG

The phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions. 

READ 4 min

ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row

NEWS

For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter

READ 2 min

When the ContactEngine and Gartner planets align

BLOG
Gartner analysts are predicting a proactive future. Learn how you can get ahead of the curve to show your customers you care.
READ 2 min

The novelty is over – How to keep your staff happy working from home in the final stretch

BLOG

As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged. 

READ 6 min

Delineate Customer Effort Index

WHITEPAPER

This Delineate whitepaper dives into the key challenges for brands in customer effort, based on new research covering over 27,000 brand interactions.

READ 12 min

Understanding the lesser known benefits of AI

BLOG

UK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed. 

READ 4 min
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We’ll share our news and insights with you once a month.
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