Building a proactive retention strategy
We explain how telcos can use data-driven approaches to improve churn reduction strategies. The whitepaper discusses the most effective retention offers for customers likely to churn, with a particular focus on when to be proactive.
WHITEPAPER
How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications
REPORT7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact.
If it quacks like a duck… the ethical implications of advancements in AI
BLOGHargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.
Re-establishing CX beyond Covid
BLOGCovid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies.
Proactive engagement: The missing piece in appointment scheduling technology
WHITEPAPERThough we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.
ContactEngine partners with Vonage to enhance customer experience and international reach
NEWSContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world
Responsible AI
We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it.
BLOG
Take your PIC: What it takes to reduce Pre-Install Cancellations
BLOGThe phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions.
ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row
NEWSFor the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter
When the ContactEngine and Gartner planets align
BLOG
The novelty is over – How to keep your staff happy working from home in the final stretch
BLOGAs the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
Delineate Customer Effort Index
WHITEPAPERThis Delineate whitepaper dives into the key challenges for brands in customer effort, based on new research covering over 27,000 brand interactions.
Understanding the lesser known benefits of AI
BLOGUK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed.
