Skip to content Go to Homepage

ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

Insights
Filter insights by sector and content type
...
...
Building A Proactive Retention Strategy In Telcos Contactengine Whitepaper Wp010 WHITEPAPER

Building a proactive retention strategy

We explain how telcos can use data-driven approaches to improve churn reduction strategies. The whitepaper discusses the most effective retention offers for customers likely to churn, with a particular focus on when to be proactive.

WHITEPAPER
READ 22 min

Behavioural Science 101: Influence Nudging and Choice Architecture

BLOG

This first of a five-part series, Albert Evans introduces a crash course in behavioural science, starting with the importance of influence. Read on to discover why you should care about influence and 'nudging', and what this means for your customer journey!

READ 10 min

Collections - prevention is better than cure

WHITEPAPER

How the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place.

READ 10 min
We’ll share our news and insights with you once a month.

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

NEWS

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

READ 3 min

From bootstrap to acquisition and everything in between

BLOG

Following ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business.

READ 4 min

Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy

BLOG

The evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy. 

READ 6 min

Watch

Proactive and Reactive: Symbiotic sides of the same AI coin WHITEPAPER

Proactive and Reactive: Symbiotic sides of the same AI coin

What's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities.

WHITEPAPER

How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications

REPORT

7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact.

READ 10 min

If it quacks like a duck… the ethical implications of advancements in AI

BLOG

Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.

READ 4 min

Re-establishing CX beyond Covid

BLOG

Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies. 

READ 4 min

Proactive engagement: The missing piece in appointment scheduling technology

WHITEPAPER

Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

READ 7 min

ContactEngine partners with Vonage to enhance customer experience and international reach

NEWS

ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

READ 2 min

Responsible AI

BLOG

We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

READ 3 min
Time to talk? Just drop us a line and we’ll be in touch
We’ll share our news and insights with you once a month.
Back to top