Skip to content Go to Homepage

ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

Insights
Filter insights by sector and content type
...
...
Building A Proactive Retention Strategy In Telcos Contactengine Whitepaper Wp010 WHITEPAPER

Building a proactive retention strategy

We explain how telcos can use data-driven approaches to improve churn reduction strategies. The whitepaper discusses the most effective retention offers for customers likely to churn, with a particular focus on when to be proactive.

WHITEPAPER
READ 22 min

Sustainable AI: A Brief Inquiry

BLOG

AI Sustainability refers to the overall development, application and implementation of artificial intelligence to achieve globally established sustainable development goals (SDGs). It's a hot topic in AI and understanding and research can help you make prudent decisions in both running models and ensuring the models you use are run in a responsible way, both ecologically and socially. This article covers AI initiatives, development, innovation and how sustainability is an inherent consideration for each.

READ 15 min

Are you thinking about sustainability in AI?

BLOG

ContactEngine is already carbon negative – but, following the noise around COP26, the threat of irreversible climate change provides a good reason to discuss sustainability in AI more generally.

READ 4 min
We’ll share our news and insights with you once a month.

How to invest sustainably in AI

BLOG

There are plenty of good moral reasons to invest in sustainable AI businesses but increasingly now there are good business reasons to do so as well. But how do you identify the companies that are genuinely making a difference? 

READ 6 min

Think Smarter Not Harder: Cognitive Load, Confirmation Bias and Mental Accounting

BLOG

In the third instalment of our behavioural science guide, we highlight the role of cognitive load in the customer journey, as well as discussing the theory behind confirmation bias and bad mental accounting. Read on to learn how managing system 2 correctly can improve your customer journey.

READ 10 min

Decisions on Auto Pilot: System 1, Customers and your Business

BLOG

In part two of our five part series, Albert Evans continues his crash course in behavioural science. In this chapter, Albert discusses cognitive process and theory behind decision making, are you, or your customers, making decisions without even thinking? Read on to find out…

READ 10 min

Watch

BL142 Behavioural Science 101 Influence Nudging And Choice Architecture Largest BLOG

Behavioural Science 101: Influence Nudging and Choice Architecture

This first of a five-part series, Albert Evans introduces a crash course in behavioural science, starting with the importance of influence. Read on to discover why you should care about influence and 'nudging', and what this means for your customer journey!

BLOG
READ 10 min

Collections - prevention is better than cure

WHITEPAPER

How the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place

READ 10 min

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

NEWS

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

READ 3 min

Five ways to make your debt collection more effective

BLOG

Compassionate Collections: By employing these 5 practices, you can increase the amount of money you get back while living your company’s humanistic value

READ 5 min

From bootstrap to acquisition and everything in between

BLOG

Following ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business

READ 4 min

ContactEngine awarded ‘Best AI Product in Telecom’ & ‘Best Innovation in NLP’ at CogX Awards 2021

NEWS

ContactEngine recognised by CogX judging panel in two categories for its Proactive Conversational AI technology

READ 3 min

Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy

BLOG

The evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy

READ 6 min
Time to talk? Just drop us a line and we’ll be in touch
We’ll share our news and insights with you
Back to top