Skip to content Go to Homepage
menu

The future of customer service is proactive conversational AI

Still image of our AI in conversation
down arrow
We work with
Contactengine Happy Customer Insurance

ContactEngine is the cross-industry customer engagement technology of choice

ContactEngine lets you provide proactive customer service – interacting with your customers through the channels they’re most comfortable with, before they need to contact you. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of your operations, and revolutionizing your customer experience.

READ MORE ABOUT CONTACTENGINE AI

ContactEngine delivers proactive customer engagements in 5 steps

Customer Data Triggers Conversation
Listens for conversation
trigger
Customer Conversation Path
Identifies the best possible
conversation path
Starting Intelligent Conversation With Ai
Starts and orchestrates
intelligent conversation
Ai Human Agent Customer Contact Team
Brings in a human agent
if needed
Customer Conversation Outcomes Complete
Confirms outcomes back
to client systems
Client systems

Delivering major benefits to some of the world’s biggest companies

Our technology delivers immediate, measurable value. The improvements in customer and employee experience have been tremendous, with a return on investment >10:1 on cost-saving alone.

View our case studies

Photo of a building
image description
get in touch
Time to talk? Just drop us a line and we’ll be in touch
image description
Sign up
We’ll share our news and insights with you
Back to top
We are conversations