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The future of customer service is proactive conversational AI

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We work with
  • Verizon Conversational Ai Telco Customer Experience Grey
  • Telus Conversational Ai Telco Customer Engagement Grey
  • Argos
  • Asda
  • Whirlpool Conversational Ai Right First Service Grey
  • Sky Conversational Ai Telco Install Journey Grey
  • Virgin Media Better Cx Conversational Ai Grey
  • Bt Award Winning Customer Engagement Conversational Ai Grey
  • Accenture
  • British Gas Conversational Ai Customer Engagement Grey
  • Dhl Customer Engagement 2 Man Delivery Grey
  • Abn Amro Conversational Ai In Retail Banking Grey
  • Microsoft
Contactengine Happy Customer Telco

ContactEngine is the cross-industry customer engagement technology of choice

ContactEngine lets you provide proactive customer service – interacting with your customers through the channels they’re most comfortable with, before they need to contact you. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of your operations, and revolutionizing your customer experience.

READ MORE ABOUT CONTACTENGINE AI

ContactEngine delivers proactive customer engagements in 5 steps

Customer Data Triggers Conversation
Listens for conversation
trigger
Customer Conversation Path
Identifies the best possible
conversation path
Starting Intelligent Conversation With Ai
Starts and orchestrates
intelligent conversation
Ai Human Agent Customer Contact Team
Brings in a human agent
if needed
Customer Conversation Outcomes Complete
Confirms outcomes back
to client systems
Client systems

Delivering major benefits to some of the world’s biggest companies

Our technology delivers immediate, measurable value. The improvements in customer and employee experience have been tremendous, with a return on investment >10:1 on cost-saving alone.

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We are conversations