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CSP Reducing Cost To Serve REPORT

How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications

7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact.

REPORT
READ 10 min

ContactEngine and KST partner to bring proactive citizen journeys to government agencies

NEWS

The ContactEngine and KST partnership will ease citizen communication with agencies while achieving desired outcomes defined in government-mandated IT Modernization Plans

READ 2 min

Cultivating Company Culture with Peppers

BLOG

The ContactEngine Inc. team recently volunteered time for a wonderful cause planting peppers at the JK Community Farm in Virginia during the farm’s third annual Plant-A-Thon, reflecting our commitment to the environment, community and our clients!

READ 3 min
We’ll share our news and insights with you once a month.

If it quacks like a duck… the ethical implications of advancements in AI

BLOG

Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.

READ 4 min

Re-establishing CX beyond Covid

BLOG

Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies. 

READ 4 min

Proactive engagement: The missing piece in appointment scheduling technology

WHITEPAPER

Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

READ 7 min

Watch

Vonage + CE 1024X630 NEWS

ContactEngine partners with Vonage to enhance customer experience and international reach

ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

NEWS
READ 2 min

Responsible AI

BLOG

We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

READ 3 min

Take your PIC: What it takes to reduce Pre-Install Cancellations

BLOG

The phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions. 

READ 4 min

2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas

REPORT

This new report from Gartner examines the 10 dilemmas customer service organizations face as they rethink their operations to show resilience to current and new digital business models. The roadmap ranks migration plan by priority, from high to low.

READ 37 min

States must proactively fulfil their obligation to serve citizens

BLOG

State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.

READ 3 min

ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row

NEWS

For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter

READ 2 min

2021: The year of environmental consciousness

BLOG

The last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.

READ 2 min
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We’ll share our news and insights with you once a month.
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