Are you thinking about sustainability in AI?
ContactEngine is already carbon negative – but, following the noise around COP26, the threat of irreversible climate change provides a good reason to discuss sustainability in AI more generally.
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How to invest sustainably in AI
BLOGThere are plenty of good moral reasons to invest in sustainable AI businesses but increasingly now there are good business reasons to do so as well. But how do you identify the companies that are genuinely making a difference?
Think Smarter Not Harder: Cognitive Load, Confirmation Bias and Mental Accounting
BLOGIn the third instalment of our behavioural science guide, we highlight the role of cognitive load in the customer journey, as well as discussing the theory behind confirmation bias and bad mental accounting. Read on to learn how managing system 2 correctly can improve your customer journey.
Decisions on Auto Pilot: System 1, Customers and your Business
BLOGIn part two of our five part series, Albert Evans continues his crash course in behavioural science. In this chapter, Albert discusses cognitive process and theory behind decision making, are you, or your customers, making decisions without even thinking? Read on to find out…
Behavioural Science 101: Influence Nudging and Choice Architecture
BLOGThis first of a five-part series, Albert Evans introduces a crash course in behavioural science, starting with the importance of influence. Read on to discover why you should care about influence and 'nudging', and what this means for your customer journey!
Collections - prevention is better than cure
WHITEPAPERHow the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place
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The Install Journey
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ContactEngine for Retail
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Explainable AI
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Human-Computer Rapport
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ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards
ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards
NEWS
Five ways to make your debt collection more effective
BLOGCompassionate Collections: By employing these 5 practices, you can increase the amount of money you get back while living your company’s humanistic value
From bootstrap to acquisition and everything in between
BLOGFollowing ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business
ContactEngine awarded ‘Best AI Product in Telecom’ & ‘Best Innovation in NLP’ at CogX Awards 2021
NEWSContactEngine recognised by CogX judging panel in two categories for its Proactive Conversational AI technology
Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy
BLOGThe evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy
Proactive and Reactive: Symbiotic sides of the same AI coin
WHITEPAPERWhat's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities
How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications
REPORT7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact
