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ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

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BL147 Insights Decisions On Autopilot1440x864 BLOG

Decisions on Auto Pilot: System 1, Customers and your Business

In part two of our five part series, Albert Evans continues his crash course in behavioural science. In this chapter, Albert discusses cognitive process and theory behind decision making, are you, or your customers, making decisions without even thinking? Read on to find out…

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Behavioural Science 101: Influence Nudging and Choice Architecture

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This first of a five-part series, Albert Evans introduces a crash course in behavioural science, starting with the importance of influence. Read on to discover why you should care about influence and 'nudging', and what this means for your customer journey!

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Collections - prevention is better than cure

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How the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place

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ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

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ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

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Five ways to make your debt collection more effective

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Compassionate Collections: By employing these 5 practices, you can increase the amount of money you get back while living your company’s humanistic value

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From bootstrap to acquisition and everything in between

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Following ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business

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ContactEngine awarded ‘Best AI Product in Telecom’ & ‘Best Innovation in NLP’ at CogX Awards 2021

ContactEngine recognised by CogX judging panel in two categories for its Proactive Conversational AI technology

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Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy

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The evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy

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Proactive and Reactive: Symbiotic sides of the same AI coin

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What's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities

How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications

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7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact

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ContactEngine and KST partner to bring proactive citizen journeys to government agencies

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The ContactEngine and KST partnership will ease citizen communication with agencies while achieving desired outcomes defined in government-mandated IT Modernization Plans

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Cultivating Company Culture with Peppers

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The ContactEngine Inc. team recently volunteered time for a wonderful cause planting peppers at the JK Community Farm in Virginia during the farm’s third annual Plant-A-Thon, reflecting our commitment to the environment, community and our clients!

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If it quacks like a duck… the ethical implications of advancements in AI

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Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'

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