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BL105 Insights 1440X864 BLOG

Denying the deniers, believing in the environment

As a business we are going beyond carbon neutral - we are going all out for carbon negative, making sure our impact on the world is a positive one improved by every single press of each and every one of our keyboards. 

BLOG
READ 2 min

Download Commuted sentence: the work-from-home revolution has begun

BLOG

In this ungated (free-to-download) whitepaper, Hargo Kalra examines the pros and cons of the work-from-home revolution triggered by Covid-19.

READ 12 min
We’ll share our news and insights with you once a month.

Don't Be Chicken. Why Call Centers Must Go Free Range

BLOG

Let our call center heroes take flight: free agents of time constraints to better help customers and allow them to work from the comfort of their own homes  - a win-win for CX and EX!

READ 3 min

Watch

Michael Beckley And Tarita Miller 1440X864 NEWS

Michael Beckley and Tarita Miller join ContactEngine Inc. board

ContactEngine Inc. welcomes Michael Beckley and Tarita Miller to the board

NEWS
READ 2 min

Gone Carbon Negative already? We have, please hurry up

BLOG

With millions of unnecessary truck rolls saved and transitioning from in-person appointments to video calls for our clients, ContactEngine has gone carbon negative. Won't you join us?

READ 3 min

Proactive communication and why it’s the next wave of customer engagement

BLOG

Proactive communication is the difference between good service and poor service, the difference between frictionless and friction inducing engagements.

READ 4 min

Covid-19: accelerating the future of customer service

WHITEPAPER

This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.

READ 16 min

Data Talks: proactive retention strategies to reduce telco churn

WHITEPAPER

This whitepaper introduces several thought-provoking considerations for building an effective churn reduction strategy, with a focus on proactivity.

READ 17 min

Get back in the kitchen, Alan: The future of field service

BLOG

No more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.

READ 4 min

Five ways the US government can leverage AI

BLOG

The global spread of coronavirus has made businesses and governments alike make digital investment decisions in days rather than months. The time is right for the US government to step forward when it comes to investing in AI.

READ 3 min
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We’ll share our news and insights with you once a month.
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