ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the worldNEWS
The phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions.
This new report from Gartner examines the 10 dilemmas customer service organizations face as they rethink their operations to show resilience to current and new digital business models. The roadmap ranks migration plan by priority, from high to low.
State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.
ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a rowNEWS
For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter
This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.
This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.
Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.
Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.
As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.