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2021 year of environmental consciousness BLOG

2021: The year of environmental consciousness

The last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.

BLOG
READ 2 min

Without batting an AI: Using technology to ease Covid-19 vaccination scheduling

WHITEPAPER

This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.

READ 7 min

When the ContactEngine and Gartner planets align

BLOG
Gartner analysts are predicting a proactive future. Learn how you can get ahead of the curve to show your customers you care.
READ 2 min
We’ll share our news and insights with you once a month.

The 6 best practices of the most user-friendly government agencies

EBOOK

This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.

READ 19 min

Why US unemployment call centers need to put customer service first

EBOOK

Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.

READ 19 min

Delineate Customer Effort Index

WHITEPAPER

This Delineate whitepaper dives into the key challenges for brands in customer effort, based on new research covering over 27,000 brand interactions.

READ 12 min

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Gov Call Centers Frustrate Citizens WP020 1200X627 No Text WHITEPAPER

Why government call centers continue to frustrate citizens

Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.

WHITEPAPER
READ 18 min

The novelty is over – How to keep your staff happy working from home in the final stretch

BLOG

As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged. 

READ 6 min

Understanding the lesser known benefits of AI

BLOG

UK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed. 

READ 4 min

2021 guest predictions from experts in AI & innovation

BLOG

In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021. 

READ 6 min

2021 predictions: On the first day of Christmas my true love sent to me...

BLOG

It's that time of year! ContactEngine Group CEO Prof. Mark K. Smith offers up 12 predictions to ring in the New Year... 

READ 6 min

CSAT & NPS vs. Real-Time Customer Experience Improvement

BLOG

Companies invest in follow-up Customer Satisfaction surveys and produce Net Promotor Scores to understand their performance, but those alone may be too little too late... 

READ 3 min

Stores of the future: A physical and digital experience

BLOG

With the UK high street closed once more to help prevent the spread of Covid-19, physical stores will need to continue to adapt quickly to the online experience.

READ 4 min
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We’ll share our news and insights with you once a month.
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