How AI can help recruit non-traditional students
US higher education institutions have experienced growing difficulties in their recruitment of students in recent years. Alongside a population drop in the number of US citizens coming of age in 2025, institutions also face the issue of fewer traditional students enrolling.
However, there is a huge potential in recruiting non-traditional students. In this article we explore how institutions can communicate with them to drive enrolment.
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How proactive communications with chronic health patients saves lives
BLOGChronic health patients cost around 90% of the US healthcare budget despite making up just 5% of all patients. People with these conditions caused by lifestyle, such as diabetes, are also far more likely to forget to take their medicine or show up to their appointments.
In this article we explore how AI communications can cut costs and lead to better patient outcomes.
Why wearable tech is not the only answer to patient non-compliance
BLOGChronic condition patients make up 5% of all patients, but they cost close to 90% of the country’s healthcare budget. Furthermore, patients that have conditions caused by lifestyle, such as diabetes for example, are more likely to forget to take their medicine or show up to appointments.
In this article we explore the technologies that are most effective in helping them maintain consistent medication routines.
The Long Road to Universal Richer Messaging
BLOGRCS (Rich Communication Services) has come close to death many times, however, through sheer persistence, it is finally becoming a new global standard. This article looks at how messaging on mobile phones has evolved from simple SMS to advanced RCS, exploring its history, present advantages, and future possibilities.
How higher education institutions can respond to the student ticking time bomb
BLOGHigher education institutions in the US are experiencing a ticking time bomb that will heavily affect their ability to drive profitability in the near future.
The biggest threat comes from a natural US population dip in 2025. Roughly 17 years ago, the number of children born in the US began to fall. The impact of this will start to hit higher education institutions as this year comes of age.
In this article we can explore how institutions can use AI proactive communications to boost profitability.
Addressing the Challenges of Prescription Management
EBOOKProper medication management is key to driving healthy outcomes. Automated digital communications can help overcome significant challenges, ensuring patients are properly informed and have the medications they need.
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Supporting vulnerable insurance customers: How AI can help
Cost inflation rising unabated in many parts of the world has been particularly painful for the vulnerable in our society. It is vitally important that insurers are able to identify these vulnerable customers so that they can put measures in place to improve their experience. AI has the potential to improve customer communications in insurance and highlight the needs of vulnerable customers early on.
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How AI can help your customers get the most out of their pension
BLOGA recent survey revealed that 77% of respondents believe AI will revolutionise the pensions industry. One of the most likely ways it will do so is by making them easier to track, manage and adjust. With 55% of adults saying that have had no engagement with their pension over the past year, we explore how AI can benefit providers and customers.
Why insurers must do better on claims
BLOGThe claims process is the shop window through which policyholders see their insurers. However, the gap between what customers think is covered by a policy and what it actually covers can often result in poor service during the claims process. In this article, we outline why insurers must do more close this 'expectation gap' how this can drive customer loyalty.
How telcos can use AI to support broadband repairs and improve service
BLOGDiscusses the importance of using artificial intelligence (AI) for monitoring and improving broadband service quality, preventing customer frustrations, and reducing costs for telcos by proactively addressing issues and communicating effectively with customers.
Making Medicaid Applications and Renewals Constituent Centric
EBOOKCreating a constituent-centric, proactive strategy for Medicaid renewal means more than having an
automated chat and emails features. Here are a our most commonly asked questions about the differences between proactive and reactive communication and how Medicaid agencies can begin to make the shift.
Telco 2030 – Why AI is central to this decade’s success
BLOGThis blog discusses the critical role of AI in the success of the telecommunications industry by 2030, highlighting how AI-driven advancements will reshape customer engagement, network management, and operational efficiency, enabling telcos to thrive in the evolving landscape.
No, AI will not take jobs in healthcare
BLOGWhile AI technologies are becoming more prevalent in the healthcare industry, they are meant to augment human capabilities rather than replace jobs. This blog highlights the various ways AI can enhance patient care and improve efficiency while emphasizing the importance of human expertise in complex medical decision-making.
