ContactEngine named a winner in 2020 Artificial Intelligence Excellence Awards
ContactEngine picks up another award for its AI technology advancements in Human-Computer Rapport
NEWS
Keeping calm and carrying on
BLOGHelping our corporate friends to help their customers and their colleagues during COVID-19
Get the most out of homeworking
BLOGCEO, Prof. Mark K. Smith, gives his top 10 tips for making the most of working from home
CEO Mark K. Smith named Honorary Professor at the University of Dundee
NEWSContactEngine CEO Mark K. Smith has been appointed Honorary Professor within the School of Science and Engineering at the University of Dundee
ContactEngine ranks in Financial Times 1000 Europe
NEWSContactEngine has been recognised as one of the top 500 of Europe’s fastest-growing companies in the 2020 FT1000 special report.
Building an Effective Churn Reduction Strategy
WHITEPAPERContactEngine works with many of the largest telcos and utility companies in the World. We examine some relatively novel techniques we have seen work wonders in churn reduction across many areas of the customer journey within our clients.
Inertia in the UK Insurance Market
Inertia in the insurance market – has this long-standing tactic had its day? This white paper examines the issues, and arrives at a thought-provoking conclusion for the post-inertia insurance market.
WHITEPAPER
The practice of price optimization in the US insurance industry
WHITEPAPERThere has been a spate of regulations in the USA banning insurers from the use of price optimization when determining a customer’s premium, but questions remain as to whether this is fair practice, something to be monitored, or even banned outright.
Three ways businesses can protect customer data
BLOG'Anonymized' customer data may be more at risk than you think. Join the fight against data re-identification by learning how to protect it.
The Deficiencies of De-identified Data
WHITEPAPERDespite new data laws sweeping the globe, there is still a mountain of work to do to protect customer privacy
Make 2020 the year of Explainable AI
BLOGExplainable AI explained: CEO, Dr Mark K. Smith shares his insights into 2020 tech trends and why XAI should be the focus
Swearing 101 for Machine Learning
BLOGTraining AI to be linguistically savvy has its challenges... Beware: this blog contains profanities!
A bear walks out of a pub... the problem with AI
BLOGThinking about dressing up for your next party? Be careful crossing the road! Here's one big problem with AI today...
