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Why call centres must go free range ContactEngine blog BL104 BLOG

Don't Be Chicken. Why Call Centers Must Go Free Range

Let our call center heroes take flight: free agents of time constraints to better help customers and allow them to work from the comfort of their own homes  - a win-win for CX and EX!

BLOG
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Michael Beckley and Tarita Miller join ContactEngine Inc. board

NEWS

ContactEngine Inc. welcomes Michael Beckley and Tarita Miller to the board

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Gone Carbon Negative already? We have, please hurry up

BLOG

With millions of unnecessary truck rolls saved and transitioning from in-person appointments to video calls for our clients, ContactEngine has gone carbon negative. Won't you join us?

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Proactive communication and why it’s the next wave of customer engagement

BLOG

Proactive communication is the difference between good service and poor service, the difference between frictionless and friction inducing engagements.

READ 4 min

Covid-19: accelerating the future of customer service

WHITEPAPER

This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.

READ 16 min

Data Talks: proactive retention strategies to reduce telco churn

WHITEPAPER

This whitepaper introduces several thought-provoking considerations for building an effective churn reduction strategy, with a focus on proactivity.

READ 17 min

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The future of field service ContactEngine blog BL098 BLOG

Get back in the kitchen, Alan: The future of field service

No more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.

BLOG
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Five ways the US government can leverage AI

BLOG

The global spread of coronavirus has made businesses and governments alike make digital investment decisions in days rather than months. The time is right for the US government to step forward when it comes to investing in AI.

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The future, accelerated - 13 post Covid-19 predictions

BLOG

Group CEO, Prof. Mark K. Smith shares his predictions for post-Covid-19

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Proactive trumps reactive

BLOG

It's especially important during these times for companies to practice proactive customer engagement. CPO Ian Dunlop shares his personal customer experience amid COVID-19 and offers up some useful tips

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What did the Romans ever do for us? How the Covid-19 crisis compares to 410AD

BLOG

Will Covid-19 lead us back to the Dark Ages or bring us into the 'Light Ages'? CEO Prof Mark K. Smith discusses

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Gartner's #1 – proactive communications

BLOG

Gartner indicate 'proactive outbound' communications as the #1 digital strategy to deliver both productivity savings and improved customer experience. ContactEngine Inc. CEO Giles Bryan explains why it's the 'how' that really matters:

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Proxy measures of COVID-19 infection rates

BLOG

How long does the Covid-19 lockdown have to last? Prof. Mark K. Smith shares his insights.

READ 4 min
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