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2020 Artificial Intelligence Excellence Awards (1) NEWS

ContactEngine named a winner in 2020 Artificial Intelligence Excellence Awards

ContactEngine picks up another award for its AI technology advancements in Human-Computer Rapport

NEWS
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Keeping calm and carrying on

BLOG

Helping our corporate friends to help their customers and their colleagues during COVID-19

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Get the most out of homeworking

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CEO, Prof. Mark K. Smith, gives his top 10 tips for making the most of working from home

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We’ll share our news and insights with you once a month.

CEO Mark K. Smith named Honorary Professor at the University of Dundee

NEWS

ContactEngine CEO Mark K. Smith has been appointed Honorary Professor within the School of Science and Engineering at the University of Dundee

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ContactEngine ranks in Financial Times 1000 Europe

NEWS

ContactEngine has been recognised as one of the top 500 of Europe’s fastest-growing companies in the 2020 FT1000 special report.

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Building an Effective Churn Reduction Strategy

WHITEPAPER

ContactEngine works with many of the largest telcos and utility companies in the World. We examine some relatively novel techniques we have seen work wonders in churn reduction across many areas of the customer journey within our clients.

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Inertia In The UK Insurance Market Contactengine Whitepaper WP011 WHITEPAPER

Inertia in the UK Insurance Market

Inertia in the insurance market – has this long-standing tactic had its day? This white paper examines the issues, and arrives at a thought-provoking conclusion for the post-inertia insurance market.

WHITEPAPER
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The practice of price optimization in the US insurance industry

WHITEPAPER

There has been a spate of regulations in the USA banning insurers from the use of price optimization when determining a customer’s premium, but questions remain as to whether this is fair practice, something to be monitored, or even banned outright.

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Three ways businesses can protect customer data

BLOG

'Anonymized' customer data may be more at risk than you think. Join the fight against data re-identification by learning how to protect it.

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The Deficiencies of De-identified Data

WHITEPAPER

Despite new data laws sweeping the globe, there is still a mountain of work to do to protect customer privacy

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Make 2020 the year of Explainable AI

BLOG

Explainable AI explained: CEO, Dr Mark K. Smith shares his insights into 2020 tech trends and why XAI should be the focus

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Swearing 101 for Machine Learning

BLOG

Training AI to be linguistically savvy has its challenges... Beware: this blog contains profanities!

A bear walks out of a pub... the problem with AI

BLOG

Thinking about dressing up for your next party? Be careful crossing the road! Here's one big problem with AI today...

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We’ll share our news and insights with you once a month.
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