Why US unemployment call centers need to put customer service first
Proactive communication is the only way of taking control of the surging call rates to unemployment claims call centres. This eBook presents a 5 step plan to better serve citizens.
WHITEPAPER
The 6 Best Practices of the Most User-Friendly Government Agencies
WHITEPAPERThis practical eBook draws on best practice for government agencies, and how that can be applied to the unemployment benefits claims process.
Why Government Call Centers Continue to Frustrate Citizens
WHITEPAPERWhy, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.
The novelty is over – How to keep your staff happy working from home in the final stretch
BLOGAs the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
Understanding the lesser known benefits of AI
BLOGUK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed. In this blog we’ll explore the lesser-known benefits of AI and recommend ways retailers can shout about them.
2021 guest predictions from experts in AI & Innovation
BLOGIn this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021.
2021 Predictions: On the first day of Christmas my true love sent to me...
It's that time of year! ContactEngine Group CEO Prof. Mark K. Smith offers up 12 predictions to ring in the New Year...
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Stores of the Future: A physical and digital experience
BLOGWith the UK high street closed once more to help prevent the spread of Covid-19, physical stores will need to continue to adapt quickly to the online experience and offer something unique for consumers in order to compete with the digital Goliaths like Amazon. Here, we look at technologies and companies that are evolving.
How to avoid bad things happening?
BLOGThis is the question that the ContactEngine design team has considered every week for a decade. It's fundamental to our product, and our CCO of ContactEngine Inc. is here to share the answers...
Lessons US and UK governments could learn from Estonia
BLOGJust imagine the possibilities of e-governance - where voting, registering a company, and filing your taxes are all done online in a matter of minutes from the comfort of... well, anywhere. In Estonia, that's the reality. Here, we look at some lessons the US and UK governments could learn.
Can AI solve the Covid jobs crisis?
BLOGAgainst a shifting jobs market, could AI be responsible for helping people back into work?
How AI can help prepare for a Covid super-peak
BLOGWith national restrictions ramping back up and Black Friday and Christmas on the horizon, we look at the ways in which AI can help businesses manage the pressure over the coming months and beyond.
What a Covid super-peak could mean for your business
BLOGWith the possibility of a second national lockdown coinciding with Black Friday and Christmas, what does this mean for business?
