With millions of unnecessary truck rolls saved and transitioning from in-person appointments to video calls for our clients, ContactEngine has gone carbon negative. Won't you join us?BLOG
Proactive communication is the difference between good service and poor service, the difference between frictionless and friction inducing engagements.
This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.
This whitepaper introduces several thought-provoking considerations for building an effective churn reduction strategy, with a focus on proactivity.
No more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.
Group CEO, Prof. Mark K. Smith shares his predictions for post-Covid-19BLOG
Will Covid-19 lead us back to the Dark Ages or bring us into the 'Light Ages'? CEO Prof Mark K. Smith discusses
For a nation that prides itself on having the strongest military on the planet, the satisfaction level for the department of military affairs is extraordinarily low. We look at the root cause and suggest a solution.
For the second consecutive year, the ACSI Federal Government Report has shown a steady decline in citizen satisfaction with federal government services. Our latest blog looks closely at how the lowest performing department can improve.