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EB001 How Why US Unemployment Call Centers Customer Service First 1200X627 No Text WHITEPAPER

Why US unemployment call centers need to put customer service first

Proactive communication is the only way of taking control of the surging call rates to unemployment claims call centres. This eBook presents a 5 step plan to better serve citizens.

WHITEPAPER
READ 19 min

The 6 Best Practices of the Most User-Friendly Government Agencies

WHITEPAPER

This practical eBook draws on best practice for government agencies, and how that can be applied to the unemployment benefits claims process.

READ 19 min

Why Government Call Centers Continue to Frustrate Citizens

WHITEPAPER

Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.

READ 18 min
We’ll share our news and insights with you once a month.

The novelty is over – How to keep your staff happy working from home in the final stretch

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As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged. 

READ 6 min

Understanding the lesser known benefits of AI

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UK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed. In this blog we’ll explore the lesser-known benefits of AI and recommend ways retailers can shout about them.

READ 4 min

2021 guest predictions from experts in AI & Innovation

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In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021. 

READ 6 min

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BL121 On the first day of Christmas 2021 Predictions Largest BLOG

2021 Predictions: On the first day of Christmas my true love sent to me...

It's that time of year! ContactEngine Group CEO Prof. Mark K. Smith offers up 12 predictions to ring in the New Year... 

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READ 6 min

Stores of the Future: A physical and digital experience

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With the UK high street closed once more to help prevent the spread of Covid-19, physical stores will need to continue to adapt quickly to the online experience and offer something unique for consumers in order to compete with the digital Goliaths like Amazon. Here, we look at technologies and companies that are evolving.

READ 4 min

How to avoid bad things happening?

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This is the question that the ContactEngine design team has considered every week for a decade. It's fundamental to our product, and our CCO of ContactEngine Inc. is here to share the answers... 

READ 4 min

Lessons US and UK governments could learn from Estonia

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Just imagine the possibilities of e-governance - where voting, registering a company, and filing your taxes are all done online in a matter of minutes from the comfort of... well, anywhere. In Estonia, that's the reality. Here, we look at some lessons the US and UK governments could learn.

READ 5 min

Can AI solve the Covid jobs crisis?

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Against a shifting jobs market, could AI be responsible for helping people back into work?

READ 3 min

How AI can help prepare for a Covid super-peak

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With national restrictions ramping back up and Black Friday and Christmas on the horizon, we look at the ways in which AI can help businesses manage the pressure over the coming months and beyond.

READ 3 min

What a Covid super-peak could mean for your business

BLOG

With the possibility of a second national lockdown coinciding with Black Friday and Christmas, what does this mean for business?

READ 3 min
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We’ll share our news and insights with you once a month.
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