Proactive communication is the only way of taking control of the surging call rates to unemployment claims call centres. This eBook presents a 5 step plan to better serve citizens.WHITEPAPER
This practical eBook draws on best practice for government agencies, and how that can be applied to the unemployment benefits claims process.
Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.
As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
UK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed. In this blog we’ll explore the lesser-known benefits of AI and recommend ways retailers can shout about them.
In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021.
It's that time of year! ContactEngine Group CEO Prof. Mark K. Smith offers up 12 predictions to ring in the New Year...BLOG
With the UK high street closed once more to help prevent the spread of Covid-19, physical stores will need to continue to adapt quickly to the online experience and offer something unique for consumers in order to compete with the digital Goliaths like Amazon. Here, we look at technologies and companies that are evolving.
Just imagine the possibilities of e-governance - where voting, registering a company, and filing your taxes are all done online in a matter of minutes from the comfort of... well, anywhere. In Estonia, that's the reality. Here, we look at some lessons the US and UK governments could learn.
With the possibility of a second national lockdown coinciding with Black Friday and Christmas, what does this mean for business?