Skip to content Go to Homepage
Insights
Filter insights by sector and content type
...
...
Vonage + CE 1024X630 NEWS

ContactEngine partners with Vonage to enhance customer experience and international reach

ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

NEWS
READ 2 min

Responsible AI

BLOG

We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

READ 3 min

Take your PIC: What it takes to reduce Pre-Install Cancellations

BLOG

The phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions. 

READ 4 min
We’ll share our news and insights with you once a month.

2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas

This new report from Gartner examines the 10 dilemmas customer service organizations face as they rethink their operations to show resilience to current and new digital business models. The roadmap ranks migration plan by priority, from high to low.

READ 37 min

States must proactively fulfil their obligation to serve citizens

BLOG

State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.

READ 3 min

ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row

NEWS

For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter

READ 2 min

Watch

2021 year of environmental consciousness BLOG

2021: The year of environmental consciousness

The last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.

BLOG
READ 2 min

Without batting an AI: Using technology to ease Covid-19 vaccination scheduling

WHITEPAPER

This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.

READ 7 min

When the ContactEngine and Gartner planets align

BLOG
Gartner analysts are predicting a proactive future. Learn how you can get ahead of the curve to show your customers you care.
READ 2 min

The 6 best practices of the most user-friendly government agencies

EBOOK

This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.

READ 19 min

Why US unemployment call centers need to put customer service first

EBOOK

Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.

READ 19 min

Why government call centers continue to frustrate citizens

WHITEPAPER

Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.

READ 18 min

The novelty is over – How to keep your staff happy working from home in the final stretch

BLOG

As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged. 

READ 6 min
Time to talk? Just drop us a line and we’ll be in touch
We’ll share our news and insights with you once a month.
Back to top