Behavioural Science 101: Influence Nudging and Choice Architecture
This first of a five-part series, Albert Evans introduces a crash course in behavioural science, starting with the importance of influence. Read on to discover why you should care about influence and 'nudging', and what this means for your customer journey!
BLOG
Collections - prevention is better than cure
WHITEPAPERHow the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place
ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards
NEWSContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards
Five ways to make your debt collection more effective
BLOGCompassionate Collections: By employing these 5 practices, you can increase the amount of money you get back while living your company’s humanistic value
From bootstrap to acquisition and everything in between
BLOGFollowing ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business
ContactEngine awarded ‘Best AI Product in Telecom’ & ‘Best Innovation in NLP’ at CogX Awards 2021
NEWSContactEngine recognised by CogX judging panel in two categories for its Proactive Conversational AI technology
Watch
The Install Journey
Video
ContactEngine for Retail
Video
Explainable AI
Video
Human-Computer Rapport
Video
Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy
The evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy
BLOG
Proactive and Reactive: Symbiotic sides of the same AI coin
WHITEPAPERWhat's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities
How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications
REPORT7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact
ContactEngine and KST partner to bring proactive citizen journeys to government agencies
NEWSThe ContactEngine and KST partnership will ease citizen communication with agencies while achieving desired outcomes defined in government-mandated IT Modernization Plans
Cultivating Company Culture with Peppers
BLOGThe ContactEngine Inc. team recently volunteered time for a wonderful cause planting peppers at the JK Community Farm in Virginia during the farm’s third annual Plant-A-Thon, reflecting our commitment to the environment, community and our clients!
If it quacks like a duck… the ethical implications of advancements in AI
BLOGHargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'
Re-establishing CX beyond Covid
BLOGCovid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies
