This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.WHITEPAPER
No more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.
This whitepaper introduces several thought-provoking considerations for building an effective churn reduction strategy, with a focus on proactivity.
Group CEO, Prof. Mark K. Smith shares his predictions for post-Covid-19
Will Covid-19 lead us back to the Dark Ages or bring us into the 'Light Ages'? CEO Prof Mark K. Smith discussesBLOG
For a nation that prides itself on having the strongest military on the planet, the satisfaction level for the department of military affairs is extraordinarily low. We look at the root cause and suggest a solution.
For the second consecutive year, the ACSI Federal Government Report has shown a steady decline in citizen satisfaction with federal government services. Our latest blog looks closely at how the lowest performing department can improve.
While the latest figures on the American Customer Satisfaction Index (ASCI) are down when it comes to federal government services, there are still some great examples of excellent customer experience.
ContactEngine picks up another award for its AI technology advancements in Human-Computer Rapport