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How AI can help prepare for a Covid super-peak ContactEngine blog BL114 BLOG

How AI can help prepare for a Covid super-peak

With national restrictions ramping back up and Black Friday and Christmas on the horizon, we look at the ways in which AI can help businesses manage the pressure over the coming months and beyond.

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What a Covid super-peak could mean for your business

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With the possibility of a second national lockdown coinciding with Black Friday and Christmas, what does this mean for business?

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ContactEngine featured in The Sunday Times Sage Tech Track 100

NEWS

ContactEngine features in this prestigious list for the second year in a row, which ranks Britain's top 100 private tech (TMT) companies with the fastest growing sales

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The future of success in federal government

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In this blog, we look at the specific ways the July 2020 ACT-IAC report suggests turning around Americans' free-falling trust in their government, and how it recommends changing how success is measured.

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Rebuilding community: The roadmap to a brighter 2021

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Turning around the reputation for federal agencies won’t happen overnight, but by taking immediate steps to put the strategy and framework in place, the US government can rebuild as a world leader in data and customer services. Here's how:

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Proactive Conversations ContactEngine Blog BL109 1440X864 BLOG

Proactive Conversations – what is that all about?

'Proactive' has become a bandwagon that those who are actually 'reactive' have all jumped on in recent times. So it’s worth analyzing exactly what makes ContactEngine truly proactive. Group CEO, Prof. Mark K. Smith discusses:

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Turning around trust levels in the US government – a CX guide

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Trust in the US government is nearly at historic lows with fewer than one in five people stating that they trust the government always or most of the time. This blog offers insight into how federal agencies can work better together to win back this trust.

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ContactEngine listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies, 2020

NEWS

ContactEngine was recognized among eight other vendors in the category of Proactive Communications Applications and Services

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Denying the deniers, believing in the environment

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As a business we are going beyond carbon neutral - we are going all out for carbon negative, making sure our impact on the world is a positive one improved by every single press of each and every one of our keyboards. 

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Download Commuted sentence: the work-from-home revolution has begun

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In this ungated (free-to-download) whitepaper, Hargo Kalra examines the pros and cons of the work-from-home revolution triggered by Covid-19.

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Lessons from the private sector: How federal government customer experience is evolving

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Federal agencies don’t have to reinvent the wheel to provide great customer experience - the private sector has done a lot of the hard work already. 

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No longer ‘nice to have’: Why neglecting customer service is bad for federal government

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It was important before Covid-19, but like many trends accelerated by the pandemic, better customer service is now fundamental, no longer a ‘nice to have’. 

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