How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications
7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact.
REPORT
ContactEngine and KST partner to bring proactive citizen journeys to government agencies
NEWSThe ContactEngine and KST partnership will ease citizen communication with agencies while achieving desired outcomes defined in government-mandated IT Modernization Plans
Cultivating Company Culture with Peppers
BLOGThe ContactEngine Inc. team recently volunteered time for a wonderful cause planting peppers at the JK Community Farm in Virginia during the farm’s third annual Plant-A-Thon, reflecting our commitment to the environment, community and our clients!
If it quacks like a duck… the ethical implications of advancements in AI
BLOGHargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.
Re-establishing CX beyond Covid
BLOGCovid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies.
Proactive engagement: The missing piece in appointment scheduling technology
WHITEPAPERThough we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.
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The Install Journey
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Medicaid Renewal Journey
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ContactEngine for Retail
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SNAP Renewal Journey
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Explainable AI
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Human-Computer Rapport
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ContactEngine partners with Vonage to enhance customer experience and international reach
ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world
NEWS
Responsible AI
BLOGWe have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it.
Take your PIC: What it takes to reduce Pre-Install Cancellations
BLOGThe phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions.
2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas
REPORTThis new report from Gartner examines the 10 dilemmas customer service organizations face as they rethink their operations to show resilience to current and new digital business models. The roadmap ranks migration plan by priority, from high to low.
States must proactively fulfil their obligation to serve citizens
BLOGState Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.
ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row
NEWSFor the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter
2021: The year of environmental consciousness
BLOGThe last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.
