In this ungated (free-to-download) whitepaper, Hargo Kalra examines the pros and cons of the work-from-home revolution triggered by Covid-19.
Let our call center heroes take flight: free agents of time constraints to better help customers and allow them to work from the comfort of their own homes - a win-win for CX and EX!
ContactEngine Inc. welcomes Michael Beckley and Tarita Miller to the boardNEWS
With millions of unnecessary truck rolls saved and transitioning from in-person appointments to video calls for our clients, ContactEngine has gone carbon negative. Won't you join us?
Proactive communication is the difference between good service and poor service, the difference between frictionless and friction inducing engagements.
This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.
This whitepaper introduces several thought-provoking considerations for building an effective churn reduction strategy, with a focus on proactivity.
No more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.