Don't Be Chicken. Why Call Centers Must Go Free Range
Let our call center heroes take flight: free agents of time constraints to better help customers and allow them to work from the comfort of their own homes - a win-win for CX and EX!
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Michael Beckley and Tarita Miller join ContactEngine Inc. board
NEWSContactEngine Inc. welcomes Michael Beckley and Tarita Miller to the board
Gone Carbon Negative already? We have, please hurry up
BLOGWith millions of unnecessary truck rolls saved and transitioning from in-person appointments to video calls for our clients, ContactEngine has gone carbon negative. Won't you join us?
Proactive communication and why it’s the next wave of customer engagement
BLOGProactive communication is the difference between good service and poor service, the difference between frictionless and friction inducing engagements.
Covid-19: accelerating the future of customer service
WHITEPAPERThis whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.
Data Talks: proactive retention strategies to reduce telco churn
WHITEPAPERThis whitepaper introduces several thought-provoking considerations for building an effective churn reduction strategy, with a focus on proactivity.
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Get back in the kitchen, Alan: The future of field service
No more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.
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Five ways the US government can leverage AI
BLOGThe global spread of coronavirus has made businesses and governments alike make digital investment decisions in days rather than months. The time is right for the US government to step forward when it comes to investing in AI.
The future, accelerated - 13 post Covid-19 predictions
BLOGGroup CEO, Prof. Mark K. Smith shares his predictions for post-Covid-19
Proactive trumps reactive
BLOGIt's especially important during these times for companies to practice proactive customer engagement. CPO Ian Dunlop shares his personal customer experience amid COVID-19 and offers up some useful tips
What did the Romans ever do for us? How the Covid-19 crisis compares to 410AD
BLOGWill Covid-19 lead us back to the Dark Ages or bring us into the 'Light Ages'? CEO Prof Mark K. Smith discusses
Gartner's #1 – proactive communications
BLOGGartner indicate 'proactive outbound' communications as the #1 digital strategy to deliver both productivity savings and improved customer experience. ContactEngine Inc. CEO Giles Bryan explains why it's the 'how' that really matters:
Proxy measures of COVID-19 infection rates
BLOGHow long does the Covid-19 lockdown have to last? Prof. Mark K. Smith shares his insights.
