How telcos can use AI to support broadband repairs and improve service
Discusses the importance of using artificial intelligence (AI) for monitoring and improving broadband service quality, preventing customer frustrations, and reducing costs for telcos by proactively addressing issues and communicating effectively with customers.
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Making Medicaid Applications and Renewals Constituent Centric
EBOOKCreating a constituent-centric, proactive strategy for Medicaid renewal means more than having an
automated chat and emails features. Here are a our most commonly asked questions about the differences between proactive and reactive communication and how Medicaid agencies can begin to make the shift.
Telco 2030 – Why AI is central to this decade’s success
BLOGThis blog discusses the critical role of AI in the success of the telecommunications industry by 2030, highlighting how AI-driven advancements will reshape customer engagement, network management, and operational efficiency, enabling telcos to thrive in the evolving landscape.
No, AI will not take jobs in healthcare
BLOGWhile AI technologies are becoming more prevalent in the healthcare industry, they are meant to augment human capabilities rather than replace jobs. This blog highlights the various ways AI can enhance patient care and improve efficiency while emphasizing the importance of human expertise in complex medical decision-making.
How intelligent use of data will revolutionize healthcare in the next five years
BLOGAs we progress into the digital age, the potential of data-driven solutions to transform patient care and healthcare operations is unparalleled. This article delves into the groundbreaking possibilities and the ways data analytics, artificial intelligence, and machine learning are set to empower healthcare professionals and providers.
Why AI is the solution for getting healthcare costs under control
BLOGLearn how AI can effectively address the challenge of rising healthcare costs. This blog highlights AI's potential to optimize processes, improve patient outcomes, and reduce expenses by streamlining administrative tasks, enhancing diagnostics, and enabling personalized care.
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The Future of Collections Benchmark 2023
Challenging your views and giving insight into your peers’ understanding of the current and future impact of customer interaction technology. Participate in the survey today.
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How addressing early-life failures with proactive AI can grow telco profits
BLOGExplore how proactive AI solutions can help telecommunication companies address early life failures and boost their profits.
Four barriers to AI usage in healthcare and how to overcome them
BLOGThe potential of Artificial Intelligence to revolutionize healthcare is vast, but its widespread adoption faces several challenges. In this blog, we delve into the four key barriers hindering AI usage in healthcare and provide actionable strategies to overcome them.
Five ways AI can provide better patient experiences in healthcare
BLOGDiscover how Artificial Intelligence is revolutionizing patient experiences in healthcare. From streamlining administrative tasks to enabling proactive care and personalized treatment, explore the transformative power of AI in enhancing the way we deliver and receive healthcare services.
The Complete Guide to Better Debt Collection
EBOOKIn this e-book, we will look at how societal attitudes and the meaning of debt is changing. We will analyze what recent legislation changes mean for your business and break down the traditional debt collection user journey to reveal how friction can be removed from each step using ethical, proactive conversational AI.
Three trends in consumer debt – and how to make sure your business stays ahead
BLOGAs the nature of debt changes, so too must the way businesses respond. We reveal three trends in consumer debt and explain how you can ensure your business stays ahead of them.
The Devil's in the Detail: Design Considerations for Wise Interventions
BLOGIn the final article in our behavioural science crash course we detail the principle behind wise interventions. These are the pillars which support nudges for the public good. Read on to learn how to effectively design your nudges for success and the practical considerations to keep in mind to avoid failure.
