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ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

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BL142 Behavioural Science 101 Influence Nudging And Choice Architecture Largest BLOG

Behavioural Science 101: Influence Nudging and Choice Architecture

This first of a five-part series, Albert Evans introduces a crash course in behavioural science, starting with the importance of influence. Read on to discover why you should care about influence and 'nudging', and what this means for your customer journey!

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Collections - prevention is better than cure

WHITEPAPER

How the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place.

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ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

NEWS

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

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From bootstrap to acquisition and everything in between

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Following ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business.

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Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy

BLOG

The evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy. 

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Proactive and Reactive: Symbiotic sides of the same AI coin

WHITEPAPER

What's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities.

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CSP Reducing Cost To Serve REPORT

How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications

7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact.

REPORT
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ContactEngine and KST partner to bring proactive citizen journeys to government agencies

NEWS

The ContactEngine and KST partnership will ease citizen communication with agencies while achieving desired outcomes defined in government-mandated IT Modernization Plans

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Cultivating Company Culture with Peppers

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The ContactEngine Inc. team recently volunteered time for a wonderful cause planting peppers at the JK Community Farm in Virginia during the farm’s third annual Plant-A-Thon, reflecting our commitment to the environment, community and our clients!

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If it quacks like a duck… the ethical implications of advancements in AI

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Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.

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Re-establishing CX beyond Covid

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Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies. 

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Proactive engagement: The missing piece in appointment scheduling technology

WHITEPAPER

Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

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ContactEngine partners with Vonage to enhance customer experience and international reach

NEWS

ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

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We’ll share our news and insights with you once a month.
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