ContactEngine partners with Vonage to enhance customer experience and international reach
ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world
NEWS
Responsible AI
BLOGWe have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it.
Take your PIC: What it takes to reduce Pre-Install Cancellations
BLOGThe phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions.
2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas
This new report from Gartner examines the 10 dilemmas customer service organizations face as they rethink their operations to show resilience to current and new digital business models. The roadmap ranks migration plan by priority, from high to low.
States must proactively fulfil their obligation to serve citizens
BLOGState Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.
ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row
NEWSFor the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter
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The Install Journey
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ContactEngine for Retail
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Explainable AI
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Human-Computer Rapport
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2021: The year of environmental consciousness
The last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.
BLOG
Without batting an AI: Using technology to ease Covid-19 vaccination scheduling
WHITEPAPERThis whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.
When the ContactEngine and Gartner planets align
BLOG
The 6 best practices of the most user-friendly government agencies
EBOOKThis practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.
Why US unemployment call centers need to put customer service first
EBOOKProactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.
Why government call centers continue to frustrate citizens
WHITEPAPERWhy, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.
The novelty is over – How to keep your staff happy working from home in the final stretch
BLOGAs the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
