This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.
This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.
Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.
Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.WHITEPAPER
As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021.
It's that time of year! ContactEngine Group CEO Prof. Mark K. Smith offers up 12 predictions to ring in the New Year...
Companies invest in follow-up Customer Satisfaction surveys and produce Net Promotor Scores to understand their performance, but those alone may be too little too late...
With the UK high street closed once more to help prevent the spread of Covid-19, physical stores will need to continue to adapt quickly to the online experience.