Denying the deniers, believing in the environment
As a business we are going beyond carbon neutral - we are going all out for carbon negative, making sure our impact on the world is a positive one improved by every single press of each and every one of our keyboards.
BLOG
Download Commuted sentence: the work-from-home revolution has begun
BLOGIn this ungated (free-to-download) whitepaper, Hargo Kalra examines the pros and cons of the work-from-home revolution triggered by Covid-19.
Don't Be Chicken. Why Call Centers Must Go Free Range
BLOGLet our call center heroes take flight: free agents of time constraints to better help customers and allow them to work from the comfort of their own homes - a win-win for CX and EX!
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Human-Computer Rapport
Video
The Install Journey
Video
Explainable AI
Video
Michael Beckley and Tarita Miller join ContactEngine Inc. board
ContactEngine Inc. welcomes Michael Beckley and Tarita Miller to the board
NEWS
Gone Carbon Negative already? We have, please hurry up
BLOGWith millions of unnecessary truck rolls saved and transitioning from in-person appointments to video calls for our clients, ContactEngine has gone carbon negative. Won't you join us?
Proactive communication and why it’s the next wave of customer engagement
BLOGProactive communication is the difference between good service and poor service, the difference between frictionless and friction inducing engagements.
Covid-19: accelerating the future of customer service
WHITEPAPERThis whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.
Data Talks: proactive retention strategies to reduce telco churn
WHITEPAPERThis whitepaper introduces several thought-provoking considerations for building an effective churn reduction strategy, with a focus on proactivity.
Get back in the kitchen, Alan: The future of field service
BLOGNo more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.
Five ways the US government can leverage AI
BLOGThe global spread of coronavirus has made businesses and governments alike make digital investment decisions in days rather than months. The time is right for the US government to step forward when it comes to investing in AI.
