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Covid 19 Customer Service Digital Transformation Whitepaper WHITEPAPER

Covid-19: accelerating the future of customer service

This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.

WHITEPAPER
READ 16 min

Get back in the kitchen, Alan: The future of field service

BLOG

No more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.

READ 4 min

Data Talks: proactive retention strategies to reduce telco churn

WHITEPAPER

This whitepaper introduces several thought-provoking considerations for building an effective churn reduction strategy, with a focus on proactivity.

READ 17 min
We’ll share our news and insights with you once a month.

Five ways the US government can leverage AI

BLOG

The global spread of coronavirus has made businesses and governments alike make digital investment decisions in days rather than months. The time is right for the US government to step forward when it comes to investing in AI.

READ 3 min

The future, accelerated - 13 post Covid-19 predictions

BLOG

Group CEO, Prof. Mark K. Smith shares his predictions for post-Covid-19

READ 3 min

Proactive trumps reactive

BLOG

It's especially important during these times for companies to practice proactive customer engagement. CPO Ian Dunlop shares his personal customer experience amid COVID-19 and offers up some useful tips

READ 2 min

Watch

What Did The Romans Ever Do For Us Contactengine Blog BL095 BLOG

What did the Romans ever do for us? How the Covid-19 crisis compares to 410AD

Will Covid-19 lead us back to the Dark Ages or bring us into the 'Light Ages'? CEO Prof Mark K. Smith discusses

BLOG
READ 3 min

Gartner's #1 – proactive communications

BLOG

Gartner indicate 'proactive outbound' communications as the #1 digital strategy to deliver both productivity savings and improved customer experience. ContactEngine Inc. CEO Giles Bryan explains why it's the 'how' that really matters:

READ 2 min

Proxy measures of COVID-19 infection rates

BLOG

How long does the Covid-19 lockdown have to last? Prof. Mark K. Smith shares his insights.

READ 4 min

How the US benefits service is letting down veterans and what it can do to win back favor

BLOG

For a nation that prides itself on having the strongest military on the planet, the satisfaction level for the department of military affairs is extraordinarily low. We look at the root cause and suggest a solution.

READ 3 min

Revealed – What is the US’s least satisfying federal department and how can it improve?

BLOG

For the second consecutive year, the ACSI Federal Government Report has shown a steady decline in citizen satisfaction with federal government services. Our latest blog looks closely at how the lowest performing department can improve.

READ 3 min

What the federal government can learn about citizen service from its best performing ASCI agencies

BLOG

While the latest figures on the American Customer Satisfaction Index (ASCI) are down when it comes to federal government services, there are still some great examples of excellent customer experience.

READ 3 min

ContactEngine named a winner in 2020 Artificial Intelligence Excellence Awards

NEWS

ContactEngine picks up another award for its AI technology advancements in Human-Computer Rapport

READ 2 min
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