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Enhancing physical store experience online ContactEngine Blog BL119 BLOG

Stores of the Future: A physical and digital experience

With the UK high street closed once more to help prevent the spread of Covid-19, physical stores will need to continue to adapt quickly to the online experience and offer something unique for consumers in order to compete with the digital Goliaths like Amazon. Here, we look at technologies and companies that are evolving.

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How to avoid bad things happening?

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This is the question that the ContactEngine design team has considered every week for a decade. It's fundamental to our product, and our CCO of ContactEngine Inc. is here to share the answers... 

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Can AI solve the Covid jobs crisis?

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Against a shifting jobs market, could AI be responsible for helping people back into work?

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How AI can help prepare for a Covid super-peak

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With national restrictions ramping back up and Black Friday and Christmas on the horizon, we look at the ways in which AI can help businesses manage the pressure over the coming months and beyond.

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What a Covid super-peak could mean for your business

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With the possibility of a second national lockdown coinciding with Black Friday and Christmas, what does this mean for business?

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ContactEngine featured in The Sunday Times Sage Tech Track 100

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ContactEngine features in this prestigious list for the second year in a row, which ranks Britain's top 100 private tech (TMT) companies with the fastest growing sales

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Deloitte Fast 500 1440X864 NEWS
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The future of success in federal government

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In this blog, we look at the specific ways the July 2020 ACT-IAC report suggests turning around Americans' free-falling trust in their government, and how it recommends changing how success is measured.

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Rebuilding community: The roadmap to a brighter 2021

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Turning around the reputation for federal agencies won’t happen overnight, but by taking immediate steps to put the strategy and framework in place, the US government can rebuild as a world leader in data and customer services. Here's how:

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Proactive Conversations – what is that all about?

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'Proactive' has become a bandwagon that those who are actually 'reactive' have all jumped on in recent times. So it’s worth analyzing exactly what makes ContactEngine truly proactive. Group CEO, Prof. Mark K. Smith discusses:

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Turning around trust levels in the US government – a CX guide

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Trust in the US government is nearly at historic lows with fewer than one in five people stating that they trust the government always or most of the time. This blog offers insight into how federal agencies can work better together to win back this trust.

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ContactEngine listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies, 2020

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ContactEngine was recognized among eight other vendors in the category of Proactive Communications Applications and Services

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Denying the deniers, believing in the environment

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As a business we are going beyond carbon neutral - we are going all out for carbon negative, making sure our impact on the world is a positive one improved by every single press of each and every one of our keyboards. 

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