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ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

Collections

ContactEngine
for Collections

Proactive, personalized collections conversations yield faster payments while improving the customer experience

22% Additional dollars collected
20% Reduction in days to pay
47% Increase in payment arrangements negotiated

ContactEngine’s proactive conversational AI is a game changer for the collections function. For the first time, it is cost effective to hold tens of thousands of concurrent billing conversations without increasing the size of your call center, all while delivering your duty of care to customers. Counter-intuitively, you may find that many customers who have entered the collections process prefer an automated conversation over the embarrassment of talking to a call center agent. Many resolve their issues within the automated process, and those that don’t are better prepared to discuss their options with an agent.

Where ContactEngine fits in

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Before debt becomes overdue

Gain better customer insights by starting full automated conversations before debt even becomes overdue and with as many customers as you choose. The benefits are clear, from better visibility of how the cost-of-living crisis is impacting your customers ability to pay, through to reducing churn by helping customers avoid defaulting.

Logistics Engagement

As soon as debt becomes distressed

A sensitive conversational approach without the embarrassment of talking directly with an agent pays dividends. ContactEngine collects knowledge throughout the customer conversation and tailors each and every conversation, over days, weeks, or months if necessary. Each customer is offered the solution that suits them best, from simple-to-use transaction triggers through to offers of payment plans.

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Debt collection agencies

ContactEngine breaks the relationship between the size of your call center and the number of concurrent customer conversations you can hold. With increased dollars received and reduced days to payment too, integrating ContactEngine into your service offer can help win business.

Our data driven insights for collections

Collections - prevention is better than cure

WHITEPAPER

How the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place

READ 10 min

Compassionate Collections: How Technology is Shaping the Collections-to-Consumer Relationship

REPORT

This report outlines the current debt landscape in the US, what impact technology and innovation has on collections agencies and most importantly, how to create an effective, compassionate debt collections strategy for your customers in light of the November 2021 regulations. 

READ 10 min

Collections: The Case for Collection Treatment Automation with Proactive Conversational AI

WHITEPAPER

This paper explores the collections industry's changing landscape and presents a proven solution for first party collections teams to recover outstanding consumer debt more efficiently whilst delivering better outcomes for consumers.

READ 10 min

Winning Customers for Life – How Your Debt Strategy Must Work Harder for Gen Z.

BLOG

If you truly value your customers, and you want your business to be a force for good in the long-term, then using AI to provide more ‘human’ solutions to debt is a crucial component.

READ 5 min

How Not to Collect Debt

BLOG

Don’t let your debt collection activities cause a scandal. There are plenty of tools available to help you keep out of the tabloids this winter.

READ 5 min

Five ways to make your debt collection more effective

BLOG

Compassionate Collections: By employing these 5 practices, you can increase the amount of money you get back while living your company’s humanistic value

READ 5 min

Openreach win big at the European Customer Experience awards 2022

NEWS

Sending our biggest congratulations to our brilliant client Openreach who recently cleaned up at the prestigious European Customer Experience awards 2022, beating fierce competition to win gold in the ‘Customer Experience in the Crisis’ category and bronze in ‘Customers at the Heart of Everything’ category.

READ 3 min

ContactEngine named a winner in 2020 Artificial Intelligence Excellence Awards

NEWS

ContactEngine picks up another award for its AI technology advancements in Human-Computer Rapport

READ 2 min

ContactEngine awarded ‘Best AI Product in Telecom’ & ‘Best Innovation in NLP’ at CogX Awards 2021

NEWS

ContactEngine recognised by CogX judging panel in two categories for its Proactive Conversational AI technology

READ 3 min

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

NEWS

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

READ 3 min
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