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2023 Guide: Improve Collections and Customer Service – Strategies for Successfully Reducing Risk and Improving Customer Retention

This practical report focuses on compassionate strategies to mitigate this rise in debt coupled with consumers’ decreased ability to pay.

The strategies have new digital possibilities at its core, and is always respectful of both legal and ethical issues within both North America and the United Kingdom.

The time is now to ensure your company can not only collect more revenue, but add customer service and compassion to those that just need a helping hand – or even just to be dealt with in a way that works for them.

This report explains how.


  • Introduction: The State of Consumer Debt 2022
  • Impact of Bad Debt on Revenue
  • New Rules Regarding Debt Collection: USA & UK
  • How the Collections Landscape is Adapting
  • Collections: Strategies to improve customer service, collections and ROI
  • 5 ways digital communications can help efficiency, compassion and effectiveness
  • Tackle Collections and Improve Your CX Today With Proactive Conversational AI
  • How ContactEngine works

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