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Death Of The Retail Bank Contactengine Whitepaper Wp012 WHITEPAPER

Central Bank Digital Currency – Death of the retail bank?

Could a Central Bank Digital Currency be the death of retail banks? Survival tactics for retail banks.

WHITEPAPER
READ 18 min

If it quacks like a duck… the ethical implications of advancements in AI

BLOG

Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.

READ 4 min

Re-establishing CX beyond Covid

BLOG

Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies. 

READ 4 min
We’ll share our news and insights with you once a month.

Proactive engagement: The missing piece in appointment scheduling technology

WHITEPAPER

Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

READ 7 min

ContactEngine partners with Vonage to enhance customer experience and international reach

NEWS

ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

READ 2 min

Responsible AI

BLOG

We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

READ 3 min

Watch

Contactengine Listed In FT1000 2021 1023X630 NEWS

ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row

For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter

NEWS
READ 2 min

2021: The year of environmental consciousness

BLOG

The last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.

READ 2 min

When the ContactEngine and Gartner planets align

BLOG
Gartner analysts are predicting a proactive future. Learn how you can get ahead of the curve to show your customers you care.
READ 2 min

The novelty is over – How to keep your staff happy working from home in the final stretch

BLOG

As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged. 

READ 6 min

Understanding the lesser known benefits of AI

BLOG

UK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed. 

READ 4 min

2021 guest predictions from experts in AI & innovation

BLOG

In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021. 

READ 6 min

2021 predictions: On the first day of Christmas my true love sent to me...

BLOG

It's that time of year! ContactEngine Group CEO Prof. Mark K. Smith offers up 12 predictions to ring in the New Year... 

READ 6 min
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