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ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

Insights: Whitepaper
Collections: The Case for Collection Treatment Automation with Proactive Conversational AI

This paper explores the collections industry's changing landscape and presents a proven solution for first party collections teams to recover outstanding consumer debt more efficiently whilst delivering better outcomes for consumers.

Outbound digital assistance armed with intelligent conversations using natural language and AI, dynamic engagement strategies, and easy-to-trigger payment transactions is making collections treatment automation a game-(and reputation)-changer.

Content

  • Introduction
  • An Overview of Evolving Regulations
  • Changing Customer Preferences
  • The Need for Digitization
  • Digitizing for the Future Treatment Process
  • Case Study in Digitization of Early Collections
  • Results

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Solutions in your sector

Telcos

Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos

Utilities

Reducing churn with better customer engagement across sales, onboarding, retention and regulatory compliance

Insurance

Improving customer and agent experience through automation of onboarding, in-life customer care and loss prevention

Retail Banking

Improving lending and mortgage journeys and making day-to-day banking easier for your customers

Collections

Collecting funds faster using dynamic engagement strategies and easy-to-trigger payment transactions

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