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ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

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BL142 Behavioural Science 101 Influence Nudging And Choice Architecture Largest BLOG

Behavioural Science 101: Influence Nudging and Choice Architecture

This first of a five-part series, Albert Evans introduces a crash course in behavioural science, starting with the importance of influence. Read on to discover why you should care about influence and 'nudging', and what this means for your customer journey!

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ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

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ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

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From bootstrap to acquisition and everything in between

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Following ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business.

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Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy

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The evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy. 

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Proactive and Reactive: Symbiotic sides of the same AI coin

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What's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities.

If it quacks like a duck… the ethical implications of advancements in AI

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Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.

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BL139 Re-establishing CX beyond Covid BLOG

Re-establishing CX beyond Covid

Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies. 

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Proactive engagement: The missing piece in appointment scheduling technology

WHITEPAPER

Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

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ContactEngine partners with Vonage to enhance customer experience and international reach

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ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

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Responsible AI

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We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

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ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row

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For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter

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2021: The year of environmental consciousness

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The last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.

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When the ContactEngine and Gartner planets align

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Gartner analysts are predicting a proactive future. Learn how you can get ahead of the curve to show your customers you care.
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