Behavioural Science 101: Influence Nudging and Choice Architecture
This first of a five-part series, Albert Evans introduces a crash course in behavioural science, starting with the importance of influence. Read on to discover why you should care about influence and 'nudging', and what this means for your customer journey!
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ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards
NEWSContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards
From bootstrap to acquisition and everything in between
BLOGFollowing ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business.
Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy
BLOGThe evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy.
Proactive and Reactive: Symbiotic sides of the same AI coin
WHITEPAPERWhat's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities.
If it quacks like a duck… the ethical implications of advancements in AI
BLOGHargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.
Re-establishing CX beyond Covid
Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies.
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Proactive engagement: The missing piece in appointment scheduling technology
WHITEPAPERThough we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.
ContactEngine partners with Vonage to enhance customer experience and international reach
NEWSContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world
Responsible AI
BLOGWe have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it.
Take your PIC: What it takes to reduce Pre-Install Cancellations
BLOGThe phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions.
ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row
NEWSFor the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter
2021: The year of environmental consciousness
BLOGThe last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.
