If it quacks like a duck… the ethical implications of advancements in AI
Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.
BLOG
Re-establishing CX beyond Covid
BLOGCovid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies.
Proactive engagement: The missing piece in appointment scheduling technology
WHITEPAPERThough we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.
ContactEngine partners with Vonage to enhance customer experience and international reach
NEWSContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world
Responsible AI
BLOGWe have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it.
Take your PIC: What it takes to reduce Pre-Install Cancellations
BLOGThe phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions.
ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row
For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter
NEWS
2021: The year of environmental consciousness
BLOGThe last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.
When the ContactEngine and Gartner planets align
BLOG
The novelty is over – How to keep your staff happy working from home in the final stretch
BLOGAs the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
Understanding the lesser known benefits of AI
BLOGUK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed.
2021 guest predictions from experts in AI & innovation
BLOGIn this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021.
2021 predictions: On the first day of Christmas my true love sent to me...
BLOGIt's that time of year! ContactEngine Group CEO Prof. Mark K. Smith offers up 12 predictions to ring in the New Year...
