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Insights: Video

The Install Journey


There are myriad reasons why a customer might not be able to answer the door, but forgetfulness or worst, not being told at all, should not be among them.

Whether it’s a call in the morning of the delivery or an instant message to the customer when they are the technician’s next stop, subtle communication is quite literally the key to a successful journey.

The locked door is the final step in a successful customer experience and to fail at the last hurdle means undoing the hard work done by every member in your organisation who contributes to get to that point. Make sure the door is always open and make every customer journey perfect.

Solutions in your sector


Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos


Reducing churn with better customer engagement across sales, onboarding, retention and regulatory compliance

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