Collections - prevention is better than cure
How the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place
WHITEPAPER
“Would you mind leaving the room please?”
BLOGIt may be counter-intuitive to think that people might prefer to speak with a computer over a human being. But early experiments with AI revealed some illuminating human behaviours that are central to understanding our preference for non-judgemental entities in personal matters.
How Not to Collect Debt
BLOGDon’t let your debt collection activities cause a scandal. There are plenty of tools available to help you keep out of the tabloids this winter.
Winning Customers for Life – How Your Debt Strategy Must Work Harder for Gen Z.
BLOGIf you truly value your customers, and you want your business to be a force for good in the long-term, then using AI to provide more ‘human’ solutions to debt is a crucial component.
Collections: The Case for Collection Treatment Automation with Proactive Conversational AI
WHITEPAPERThis paper explores the collections industry's changing landscape and presents a proven solution for first party collections teams to recover outstanding consumer debt more efficiently whilst delivering better outcomes for consumers.
Compassionate Collections: How Technology is Shaping the Collections-to-Consumer Relationship
REPORTThis report outlines the current debt landscape in the US, what impact technology and innovation has on collections agencies and most importantly, how to create an effective, compassionate debt collections strategy for your customers in light of the November 2021 regulations.
Openreach win big at the European Customer Experience awards 2022
Sending our biggest congratulations to our brilliant client Openreach who recently cleaned up at the prestigious European Customer Experience awards 2022, beating fierce competition to win gold in the ‘Customer Experience in the Crisis’ category and bronze in ‘Customers at the Heart of Everything’ category.
NEWS