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TELUS - Transforming Field Service Operations with ContactEngine

TELUS is a world-leading communications and information technology company with over 15 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. They conduct around 1.5 million service delivery and assurance visits annually for consumer and small business customers.

TELUS enlisted ContactEngine to form an essential part of their strategic digital ecosystem to enable a seamless digital experience for customers from order through to installation. ContactEngine has integrated with TELUS’ enterprise call routing and marketing management platforms, filling the missing gap around TELUS’s outbound communications and makes sure that those customer conversations are contextual and not just one-way communications.

To find out more, read our case study here

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