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Insights: Video

Telecoms Changing the Game with Intelligent Proactive Conversations

Chaired by ContactEngine's Director of Customer Success, Alicia Sonde, this webinar sees Chris Shave, Manager of the Program Office at our client Telus and Dana Scott, Managing Director of our partner Accenture discussing their experiences of maintaining ‘small business charm’ by initiating proactive conversations with their customers, whilst seeing some really remarkable results in the field, and for their agents, immediately after deploying ContactEngine.

Solutions in your sector


Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos


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Retail/Major Appliances

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