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ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

Insights: Video

Telecoms Changing the Game with Intelligent Proactive Conversations

Chaired by ContactEngine's Director of Customer Success, Alicia Sonde, this webinar sees Chris Shave, Manager of the Program Office at our client Telus and Dana Scott, Managing Director of our partner Accenture discussing their experiences of maintaining ‘small business charm’ by initiating proactive conversations with their customers, whilst seeing some really remarkable results in the field, and for their agents, immediately after deploying ContactEngine.

Solutions in your sector

Telcos

Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos

Utilities

Reducing churn with better customer engagement across sales, onboarding, retention and regulatory compliance

Logistics

Ensuring right-first-time delivery and installation of complex and large item deliveries

Retail/Major Appliances

Improving customer engagement to ensure right-first-time delivery and repair through proactive conversation

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