Is it the end of the Call Center? Are Telcos Ready for Self-Service?
Covid-19 has forced more businesses into a digital-first approach far faster than they might have planned. Conversational AI is at the heart of many digital-first approaches, but in many cases customer expectations are higher than the existing capability in place leading to frustration and inefficiency.
Euan Matthews, Director of AI & Innovation, and Cosmin Davidescu, Head of AI discuss how recent advancements in the field have enabled Conversational AI to be rapidly and efficiently upgraded to better meet customer expectations.
As presented at the Virtual AI Summit New York on December 9th, 2020