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So this is Christmas and what have you done? Another year over and a new one just (about to) beg(i)un. Oh I do like a famous quote. So here’s one from someone who isn’t a Beatle – the Nobel Laureate Nils Bohr once said "Prediction is...

Press Release 19 December 2018 LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology, welcome AI and argument technology expert Professor Chris Reed to their Artificial Intelligence Advisory Board. Chris is Professor of Computer Science and Philosophy at the University of Dundee, Scotland, where...

Laura van Beers interviews Emma Hart, Professor of Natural Computation at Edinburgh Napier University. Topics cover questions such as: What is evolutionary computation? What industries are using evolutionary computation to their advantage? Will humanity ever find an algorithm that is truly able to learn, adapt and...

Gregory Dunlap, VP customer operations at PSE&G, discusses the customer-orientated strategies his team have been developing to keep operations moving smoothly. Topics include online journeys, employee expectations and sustainable growth as this seasoned utilities executive reveals PSE&G’s biggest focus for the year ahead. This interview is part of the HotTopics.ht...

The funny thing about being a ContactEngine employee is that we all spend a lot of time thinking about how we can provide a good, efficient, non-annoying service with our customer communications. At the same time, we are all consumers ourselves – who among us...

I’m not very good at parties. I’m not sure why, but I think it’s the random nature of conversation. If it’s a work thing then the conversation is likely to be constrained by the context. So, if I’m speaking at an AI event, about say...

Press Release 7 November 2018 LONDON and WASHINGTON, D.C. -- ContactEngine are pleased to announce the appointment of Ian Dunlop as Chief Product Officer. Dunlop joins ContactEngine to lead the company's product management, engineering, data science, AI and DevOps teams and will be responsible for further developing...

Herve Coureil, Chief Digital Officer at Schneider Electric, discusses the technology and innovative strategies required to keep the energy management firm ahead of the curve. This interview is part of the HotTopics.ht Beyond Technology series, powered by ContactEngine....

In mid-October, MIT announced a $1bn investment in a computing college devoted to AI[1]. It's the latest in a series of headlines that will have many chief executives wondering if they should be investing in AI and where it might make a difference for them....

Press Release 18 October 2018 LONDON and WASHINGTON, D.C. -- ContactEngine, a next generation Customer Engagement Hub (CEH) specialising in conversational AI, have announced their achievement of ‘Co-Sell Partner’ status as part of the Microsoft for Startups London ScaleUp programme for high-growth technology companies. ContactEngine joins an exclusive...

Life is full of decisions. To shave or not to shave; to shower or to bathe; to tea or to coffee; yogurt or croissant? And that's just within the first 15 minutes of the day. There are even irritating micro-decisions like milk no milk, or...

In my previous post on linguistic interactions between computer-managed communications and people, I discussed the interesting phenomenon in human-computer interaction (HCI) whereby humans can sometimes be unaware that they are communicating with a computer – an automated system – rather than a person. As I explained,...

As Chief Product Officer of Vonage, the US-based internet telephony service provider, Omar Javaid is well-versed in the communications industry and its direction. Discover how Vonage tracks customer sentiment and why it's placed highly in the company's success metrics, as well as the importance of...

I’ve got a theory. It’s based on very little evidence. More rumour and more hearsay. Large teams can’t innovate. There, I said it. Stick a load of people together and human nature tends toward the mean, the average. It’s like the wisdom of the crowds,...

Nearly every new tech startup launched this year will fail within 12 months. So said Mat Shore, founder of global training and innovation firm, Outside In[1]. Just one in 100 new tech businesses will survive more than 12 months trading; the rest will fail because,...

Do you want to pick fruit and vegetables for a living? No? Nor do most Britons, it seems. One of the unforeseen-but-obvious-in-hindsight Brexit consequences is that it turns out to be mostly foreigners who show up here at certain times of year and pick our...