ContactEngine provides intelligent and proactive appointment scheduling and rescheduling, benefitting state agencies and citizens alike.
This 3 minute explainer video demonstrates how ContactEngine starts a conversation (in this case, for a US state provider of Covid-19 vaccines), and illustrates the experience from the citizen's viewpoint.
The result? A smooth, natural experience for the citizen, and an appointment booked (and kept!) for a vaccine. All with zero human intervention by a call center.