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Contactengine For Healthcare Providers VIDEO

ContactEngine for Federal Government: Healthcare Providers

ContactEngine provides intelligent and proactive scheduling and rescheduling, benefiting government agencies and citizens alike

VIDEO
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Maintaining and growing trust with AI comms

BLOG

We are at the stage where AI is human-like enough to assist with elements of customer service and problem solving. For businesses that are investing in their AI capabilities, they need to make sure that everything they are doing is increasing the trust their customers have for them.

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How to use AI as a butler, not a stalker

BLOG

A step-by-step guide that brands can use to get their customers used to being spoken to by AI and ensure their services remain trusted as they hand over responsibilities from humans to machines.

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How AI can have the sensitive conversations your call center can’t

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In a sensitive business or commercial transaction, would you rather have a conversation with a human or a computer? Human, you say? Well, perhaps not.

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Why producing a problem is better than causing one

BLOG

In the fourth article in our behavioural science series, we get under the skin of two very different but useful pieces of research. The first examines semantic prosody, exploring the feelings evoked by words on top of their literary meanings. The second discusses the importance of reasons when influencing. Implemented together, your messages could pack a more persuasive punch. 

READ 10 min

Sustainable AI: A Brief Inquiry

BLOG

AI Sustainability refers to the overall development, application and implementation of artificial intelligence to achieve globally established sustainable development goals (SDGs). It's a hot topic in AI and understanding and research can help you make prudent decisions in both running models and ensuring the models you use are run in a responsible way, both ecologically and socially. This article covers AI initiatives, development, innovation and how sustainability is an inherent consideration for each.

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BL148 Insights 1440X864 BLOG

Think Smarter Not Harder: Cognitive Load, Confirmation Bias and Mental Accounting

In the third instalment of our behavioural science guide, we highlight the role of cognitive load in the customer journey, as well as discussing the theory behind confirmation bias and bad mental accounting. Read on to learn how managing system 2 correctly can improve your customer journey.

BLOG
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Decisions on Auto Pilot: System 1, Customers and your Business

BLOG

In part two of our five part series, Albert Evans continues his crash course in behavioural science. In this chapter, Albert discusses cognitive process and theory behind decision making, are you, or your customers, making decisions without even thinking? Read on to find out…

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Behavioural Science 101: Influence Nudging and Choice Architecture

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This first of a five-part series, Albert Evans introduces a crash course in behavioural science, starting with the importance of influence. Read on to discover why you should care about influence and 'nudging', and what this means for your customer journey!

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Collections - prevention is better than cure

WHITEPAPER

How the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place

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ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

NEWS

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

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From bootstrap to acquisition and everything in between

BLOG

Following ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business

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ContactEngine awarded ‘Best AI Product in Telecom’ & ‘Best Innovation in NLP’ at CogX Awards 2021

NEWS

ContactEngine recognised by CogX judging panel in two categories for its Proactive Conversational AI technology

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