Insights
with ContactEngine

Making Medicaid Applications and Renewals Constituent Centric

Creating a constituent-centric, proactive strategy for Medicaid renewal means more than having an
automated chat and emails features. Here are a our most commonly asked questions about the differences between proactive and reactive communication and how Medicaid agencies can begin to make the shift.

The Complete Guide to Better Debt Collection

In this e-book, we will look at how societal attitudes and the meaning of debt is changing. We will analyze what recent legislation changes mean for your business and break down the traditional debt collection user journey to reveal how friction can be removed from each step using ethical, proactive conversational AI.

The Devil's in the Detail: Design Considerations for Wise Interventions

Transforming the Medicaid Recertification Process

In this eBook we look at the best, most efficient, practices for States facing a herculean mission of redetermining who should remain eligible for Medicaid and CHIP benefits.

Maintaining and growing trust with AI comms

We are at the stage where AI is human-like enough to assist with elements of customer service and problem solving. For businesses that are investing in their AI capabilities, they need to make sure that everything they are doing is increasing the trust their customers have for them.