ContactEngine provides intelligent and proactive scheduling and rescheduling, benefiting government agencies and citizens alikeVIDEO
The ContactEngine and KST partnership will ease citizen communication with agencies while achieving desired outcomes defined in government-mandated IT Modernization Plans
Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.
ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world
State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.
This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.WHITEPAPER
This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.
Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.
Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.
As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021.