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Proactive Conversational AI For Government Healthcare Video VIDEO

ContactEngine for Federal Government: Healthcare Providers

ContactEngine provides intelligent and proactive scheduling and rescheduling, benefiting government agencies and citizens alike

VIDEO
READ 3 min

ContactEngine and KST partner to bring proactive citizen journeys to government agencies

NEWS

The ContactEngine and KST partnership will ease citizen communication with agencies while achieving desired outcomes defined in government-mandated IT Modernization Plans

READ 2 min

Proactive engagement: The missing piece in appointment scheduling technology

WHITEPAPER

Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

READ 7 min
We’ll share our news and insights with you once a month.

ContactEngine partners with Vonage to enhance customer experience and international reach

NEWS

ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

READ 2 min

Responsible AI

BLOG

We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

READ 3 min

States must proactively fulfil their obligation to serve citizens

BLOG

State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.

READ 3 min
Covid-19 vaccination scheduling WHITEPAPER

Without batting an AI: Using technology to ease Covid-19 vaccination scheduling

This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.

WHITEPAPER
READ 7 min

When the ContactEngine and Gartner planets align

BLOG
Gartner analysts are predicting a proactive future. Learn how you can get ahead of the curve to show your customers you care.
READ 2 min

The 6 best practices of the most user-friendly government agencies

EBOOK

This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.

READ 19 min

Why US unemployment call centers need to put customer service first

EBOOK

Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.

READ 19 min

Why government call centers continue to frustrate citizens

WHITEPAPER

Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.

READ 18 min

The novelty is over – How to keep your staff happy working from home in the final stretch

BLOG

As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged. 

READ 6 min

2021 guest predictions from experts in AI & innovation

BLOG

In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021. 

READ 6 min
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We’ll share our news and insights with you once a month.
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