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ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

Insights: Video

ContactEngine for State Departments of Labor: Unemployment Benefit Certifications

ContactEngine provides proactive automated conversations around unemployment benefit certifications for State Departments of Labor, helping citizens prepare and file each week.

This 3 minute explainer video demonstrates how ContactEngine starts a conversation and illustrates the experience from the citizen's viewpoint.

The result? A smooth, natural experience for the citizen and a successful certification filing - all with zero human intervention.

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Transforming the citizen experience across federal and state government agencies

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