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ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

Insights: Video

ContactEngine for State Departments of Health: SNAP Renewal

ContactEngine provides proactive automated conversations around SNAP (Supplemental Nutrition Assistance Program) renewals for State Departments of Health & Human Services, helping citizens enroll and renew their benefits each year.

This 4 minute explainer video demonstrates how ContactEngine starts a conversation and illustrates the experience from the citizen's viewpoint.

The result? A smooth, natural experience for the citizen and a successful recertification through automation.

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Transforming the citizen experience across federal and state government agencies

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