Videos

Multi-award-winning Professor Roberto Navigli from Sapienza University of Rome joins CEO Dr Mark K. Smith to discuss his NLP research (part 1) and his latest project, BabelNet® (part 2)- the largest multi-lingual semantic network, encyclopedic dictionary and knowledge repository for multi-lingual applications. Roberto Navigli is a...

Multi-award-winning Professor Roberto Navigli from Sapienza University of Rome joins CEO Dr Mark K. Smith to discuss his NLP research (part 1) and his latest project, BabelNet® (part 2)- the largest multi-lingual semantic network, encyclopedic dictionary and knowledge repository for multi-lingual applications. Roberto Navigli is a...

Laura van Beers interviews Emma Hart, Professor of Natural Computation at Edinburgh Napier University. Topics cover questions such as: What is evolutionary computation? What industries are using evolutionary computation to their advantage? Will humanity ever find an algorithm that is truly able to learn, adapt and...

Gregory Dunlap, VP customer operations at PSE&G, discusses the customer-orientated strategies his team have been developing to keep operations moving smoothly. Topics include online journeys, employee expectations and sustainable growth as this seasoned utilities executive reveals PSE&G’s biggest focus for the year ahead. This interview is part of the HotTopics.ht...

Herve Coureil, Chief Digital Officer at Schneider Electric, discusses the technology and innovative strategies required to keep the energy management firm ahead of the curve. This interview is part of the HotTopics.ht Beyond Technology series, powered by ContactEngine....

As Chief Product Officer of Vonage, the US-based internet telephony service provider, Omar Javaid is well-versed in the communications industry and its direction. Discover how Vonage tracks customer sentiment and why it's placed highly in the company's success metrics, as well as the importance of...

We are pleased to sponsor HotTopics.ht's 'Beyond Technology' series. In this episode, David Elliott, SVP Marketing at True Value, discusses how technology improves the relationship between brands, employees and consumers....

We are pleased to sponsor HotTopics.ht's 'Beyond Technology' series. In this episode, Stuart Hemphill, SVP of Customer and Operational Services at Southern California Edison, explains how the utilities industry is catching up with customer-centricity....

Laura van Beers interviews Chris Reed, Professor of Computer Science & Philosophy at University of Dundee, on his expertise in the fields of argumentation theory and artificial intelligence. Chris has been working at the overlap between argumentation theory and artificial intelligence for two decades and specialises...

In this episode, Mark Evans, Direct Line Group's Marketing Director, discusses AI's impact within insurance. We hope you find it as insightful and thought provoking as we do! This interview is part of the HotTopics.ht Beyond Technology series, powered by ContactEngine....

Consumers' lives will be affected by decisions which computers reach about them in all walks of life. Professor Francesca Toni, Professor in Computational Logic at Imperial College London, explains the importance of argumentation in ensuring these decisions are well presented and transparent....

In this wide ranging interview Professor Nick Jennings, Vice Provost (Research & Enterprise) at Imperial College London discusses AI with ContactEngine’s Head of Artificial Intelligence and Machine Learning, Laura van Beers....

Virgin Media tell us how working with ContactEngine helped them implement innovative and creative ideas to improve their customer service. Our service pre-call is a huge hit with their customers. Watch the video to find out more....

Sky's contact centre was already achieving good results for pre-appointment calling, reaching up to 50% of customers. Through ContactEngine, they have moved that to 90%, creating better customer journeys along the way....