News

LONDON and WASHINGTON, D.C. -- ContactEngine are pleased to announce that James Walker has joined the company as Chief Customer Officer (CCO). As CCO, Walker will lead the end-to-end commercial and service relationship for ContactEngine’s new and existing customers across EMEA (Europe, the Middle East...

18 February 2019 LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology specialising in outbound conversational artificial intelligence (AI), has opened new offices at Bletchley Park. Bletchley Park is famous for being home to the British Intelligence team responsible for breaking the German...

Press Release 19 December 2018 LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology, welcome AI and argument technology expert Professor Chris Reed to their Artificial Intelligence Advisory Board. Chris is Professor of Computer Science and Philosophy at the University of Dundee, Scotland, where...

Press Release 7 November 2018 LONDON and WASHINGTON, D.C. -- ContactEngine are pleased to announce the appointment of Ian Dunlop as Chief Product Officer. Dunlop joins ContactEngine to lead the company's product management, engineering, data science, AI and DevOps teams and will be responsible for further developing...

Press Release 18 October 2018 LONDON and WASHINGTON, D.C. -- ContactEngine, a next generation Customer Engagement Hub (CEH) specialising in conversational AI, have announced their achievement of ‘Co-Sell Partner’ status as part of the Microsoft for Startups London ScaleUp programme for high-growth technology companies. ContactEngine joins an exclusive...

Press Release May 30, 2018 Washington, D.C.: ContactEngine Inc., the AI-powered customer conversation platform, today announced a strategic technology partnership with Appian (NASDAQ: APPN), a leading low-code and business process management platform provider, to further enhance the Appian Intelligent Contact Center™ Platform (ICC). The partnership with ContactEngine marks ICC’s first...

Press Release May 11, 2018 London, UK: ContactEngine, the market-leading provider of customer conversation technology, joined Microsoft ScaleUp (previously known as Microsoft Accelerator) in London in February. The four-month programme enables select emerging businesses to scale to new markets working within Microsoft’s co-sell programme. ContactEngine is one of only twelve businesses...

25 April 2018 London, UK: ContactEngine, the market leader in conversation technology, will speak today at Imperial College London’s Explain AI Workshop about data transparency and explainability within artificial intelligence amid the upcoming EU General Data Protection Regulation (GDPR). The Explain AI Workshop will bring together...

Washington, D.C.: ContactEngine, the customer communication technology leader, hosted Paul Hutchinson, Head of Virgin Media’s Field Operations on a tour of the USA’s biggest telecommunication and cable companies. The aim of the trip, organized by the UK Department of Trade, was to capture and compare best...

Peter Panagopoulos joins the market leading company to spearhead the company’s ambitious growth strategy Washington, D.C. & London, UK: ContactEngine, the customer communication technology leader, has announced that Peter Panagopoulos has joined as Vice President of Customer Success. This appointment comes soon after the UK-headquartered business announced its...

Customer-conversation management platform a Gold Winner in the category of Business Process Management Innovations for its BackFill service Washington, D.C.: ContactEngine, the customer communication technology leader, is thrilled to announce it is a Gold Winner in the category of Business Process Management Innovation at this year’s Golden...

AI Pioneer Professor Nick Jennings joins the ContactEngine Advisory Board Professor Jennings to advise senior management team on incorporating AI deeper into the Customer Communication Journey Previous honours include Companion of The Order of the Bath (CB), role as Chief Scientific Adviser for the government Customer...

Many people no longer answer their door, even when an appointment was made Many appointments need to be rescheduled, at a high cost to US businesses Contact through social media is still shunned by most consumers Many home appointments are missed because people forget...

ContactEngine, the established UK-based customer conversation technology leader, announces its entry in the US market today, with its Chief Commercial Officer, Giles Bryan returning to the US to steer the launch. ContactEngine reduces the need for outbound and inbound call-center activity, optimizes corporate operations, and perfects...

• New research finds that busy consumers are resistant to businesses contacting them, even for setting up deliveries they requested • Consumers prefer 5pm to 9am to 9-5 contact and deliveries • UK businesses experience millions of miscommunications with their customers every year Despite rarely being more than...

New research reveals that communication breakdown is the main reason businesses lose customers Consumer expectations for unified service communication is at an all time high Speaking to rude and incompetent staff are the most common concerns According to new research from ContactEngine, specialists in helping...