Blogs

It's too easy to pay lip service to explainable AI. Unless you bake XAI in to your systems you could be storing up trouble for later. This blog explains how we do that through our guiding principles.  I’ve written before about how ethics impacted the early...

To kick off the second instalment of my emoji series, let me ask: are you familiar with Monzo? Monzo is a relatively new company which describes itself as ‘a bank in an app’ and which is doing very well.[1] You might have noticed its product even...

Our white paper Death of the Retail Bank? considers the likelihood of Central Bank Digital Currencies. But there are other factors beyond CBDCs that are pushing down on the frequency of cash transactions. Digital currency, regular readers of our sector insights will know, is very much...

Our white paper Death of the Retail Bank? examines the existential threat Central Bank Digital Currencies pose to retail banks. These 5 steps will keep you ahead of the competition. The year is 2029 and central banks around the world are beginning to issue digital money...

Our white paper Death of the Retail Bank? examines the existential threat Central Bank Digital Currencies pose to retail banks. There are signs that we'll see widespread CBDCs soon. Central Bank Digital Currency is set to change the world of commercial banking. Currently, central banks do...

In our white paper Death of the Retail Bank?, we argue that delivering an improved customer experience using digital technology may be crucial to retail banks’ survival. So what exactly did we mean? It’s fair to say that customer service and retail banks have not always...

Oh good, another cryptocurrency. And this time from the paragons of privacy themselves, Facebook.  ‘Libra’ (nice zodiacal jab at the Gemini cryptocurrency company backed by archnemeses, the Winklevoss twins) is reportedly being prepped for international rollout sometime in 2020. I must say, I’ll be very...

We opened an office in Bletchley Park recently. It’s quite a special place which helped to shorten the Second World War and saved countless lives as a consequence of its top-secret work. Famous alumni included Tommy Flowers and Alan Turing, the latter more famous than...

I’ve been involved with investors most of my career, I’ve raised money from friends and family, angels, VCs, PE firms, done a bit of venture debt and had pension funds pile in. I’ve started three companies, floated one on the London Stock Exchange, and built...

When I was a school boy an old English teacher - Mr Burrows - always insisted that the first sentence you write is the most important one of all; it sets the scene for the essay and must therefore entice the reader to persevere. If...

Argumentation is an incredibly complex area of language – so much so that philosophers have devoted millennia to studying it. Simple questions, such as what makes a debate successful, and which assumptions are legitimate, have very challenging answers. This is why the field is so interesting...

Emoji! A huge topic! This has been a source of much discussion in the company recently, with many strong opinions and some lively debate. So, of course, it was time for a blog. One of the first things I found when I began my research, with...

I went to see an insurance company recently and their building was full of people making and taking calls. No surprise there. ContactBabel – a research company that I really like - estimate that there are 772,500 people employed in call centres in the UK...

Not a lot of people know this…… MTV’s very first video was the irritating earworm by the rarely remembered, and winner of crappiest name for a band ever, ‘The Buggles’ with their only hit ‘Video Killed the Radio Star’. Yeah right, that prediction was rubbish. So...

Nick Jennings, Vice Provost (Research & Enterprise) at Imperial College, has been an AI researcher for more than 30 years and has seen the peaks and troughs in the field. He has encountered years where there was a huge amount of funding and interest, as...

With more than 300 papers and 12 books in his portfolio, Michael Luck, the executive dean of the faculty of natural and mathematical sciences at King’s College London, is pioneering research into how multi-agent systems can be used to solve a huge array of challenges....

When you are small it’s sometimes useful to make friends with the bigger boys. I had some luck in the genetic lottery and turned out quite large – so this rule only started to have meaning for me as I grew a software company that...