Blogs

We opened an office in Bletchley Park recently. It’s quite a special place which helped to shorten the Second World War and saved countless lives as a consequence of its top-secret work. Famous alumni included Tommy Flowers and Alan Turing, the latter more famous than...

We’ll be attending Luxatia International's World Voice Innovation Summit in Barcelona this week, 6-7 June: We look forward to joining the discussion on the current and future trends of using voice to optimize customer experience. Connect with Max Traeger on LinkedIn before the event. Whether you want to...

We’re thrilled that Giles Bryan, our US CEO, will be chairing 2 panel sessions at Common Sense CX 2019: Session 1: Operations driving CX: How internal engagement translates to improved customer experience (Tuesday June 4th at 3:00pm) Session 2: Building a world-class CX team (Wednesday...

I’ve been involved with investors most of my career, I’ve raised money from friends and family, angels, VCs, PE firms, done a bit of venture debt and had pension funds pile in. I’ve started three companies, floated one on the London Stock Exchange, and built...

I used to have a problem with ethics. Thing is, I was trained as a biologist and our glorious leader was one beardy Victorian geezer called Charles. He had this idea. It was a really good idea. It was called the Origin of Species. Now...

When I was a school boy an old English teacher - Mr Burrows - always insisted that the first sentence you write is the most important one of all; it sets the scene for the essay and must therefore entice the reader to persevere. If...

Argumentation is an incredibly complex area of language – so much so that philosophers have devoted millennia to studying it. Simple questions, such as what makes a debate successful, and which assumptions are legitimate, have very challenging answers. This is why the field is so interesting...

Emoji! A huge topic! This has been a source of much discussion in the company recently, with many strong opinions and some lively debate. So, of course, it was time for a blog. One of the first things I found when I began my research, with...

I went to see an insurance company recently and their building was full of people making and taking calls. No surprise there. ContactBabel – a research company that I really like - estimate that there are 772,500 people employed in call centres in the UK...

Not a lot of people know this…… MTV’s very first video was the irritating earworm by the rarely remembered, and winner of crappiest name for a band ever, ‘The Buggles’ with their only hit ‘Video Killed the Radio Star’. Yeah right, that prediction was rubbish. So...

Nick Jennings, Vice Provost (Research & Enterprise) at Imperial College, has been an AI researcher for more than 30 years and has seen the peaks and troughs in the field. He has encountered years where there was a huge amount of funding and interest, as...

With more than 300 papers and 12 books in his portfolio, Michael Luck, the executive dean of the faculty of natural and mathematical sciences at King’s College London, is pioneering research into how multi-agent systems can be used to solve a huge array of challenges....

When you are small it’s sometimes useful to make friends with the bigger boys. I had some luck in the genetic lottery and turned out quite large – so this rule only started to have meaning for me as I grew a software company that...

So this is Christmas and what have you done? Another year over and a new one just (about to) beg(i)un. Oh I do like a famous quote. So here’s one from someone who isn’t a Beatle – the Nobel Laureate Nils Bohr once said "Prediction is...

The funny thing about being a ContactEngine employee is that we all spend a lot of time thinking about how we can provide a good, efficient, non-annoying service with our customer communications. At the same time, we are all consumers ourselves – who among us...

I’m not very good at parties. I’m not sure why, but I think it’s the random nature of conversation. If it’s a work thing then the conversation is likely to be constrained by the context. So, if I’m speaking at an AI event, about say...

In mid-October, MIT announced a $1bn investment in a computing college devoted to AI[1]. It's the latest in a series of headlines that will have many chief executives wondering if they should be investing in AI and where it might make a difference for them....

Life is full of decisions. To shave or not to shave; to shower or to bathe; to tea or to coffee; yogurt or croissant? And that's just within the first 15 minutes of the day. There are even irritating micro-decisions like milk no milk, or...