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ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

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BL145 bootstrap acquisition BLOG

From bootstrap to acquisition and everything in between

Following ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business.

BLOG
READ 4 min

ContactEngine awarded ‘Best AI Product in Telecom’ & ‘Best Innovation in NLP’ at CogX Awards 2021

NEWS

ContactEngine recognised by CogX judging panel in two categories for its Proactive Conversational AI technology

READ 3 min

Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy

BLOG

The evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy. 

READ 6 min
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Proactive and Reactive: Symbiotic sides of the same AI coin

WHITEPAPER

What's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities.

How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications

REPORT

7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact.

READ 10 min

ContactEngine and KST partner to bring proactive citizen journeys to government agencies

NEWS

The ContactEngine and KST partnership will ease citizen communication with agencies while achieving desired outcomes defined in government-mandated IT Modernization Plans

READ 2 min

Watch

BL143 Plant A Thon Cover BLOG

Cultivating Company Culture with Peppers

The ContactEngine Inc. team recently volunteered time for a wonderful cause planting peppers at the JK Community Farm in Virginia during the farm’s third annual Plant-A-Thon, reflecting our commitment to the environment, community and our clients!

BLOG
READ 3 min

If it quacks like a duck… the ethical implications of advancements in AI

BLOG

Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'.

READ 4 min

Re-establishing CX beyond Covid

BLOG

Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies. 

READ 4 min

Proactive engagement: The missing piece in appointment scheduling technology

WHITEPAPER

Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

READ 7 min

ContactEngine partners with Vonage to enhance customer experience and international reach

NEWS

ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

READ 2 min

Responsible AI

BLOG

We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

READ 3 min

Take your PIC: What it takes to reduce Pre-Install Cancellations

BLOG

The phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions. 

READ 4 min
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