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ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

Insights: Whitepaper
Proactive engagement: The missing piece in appointment scheduling technology

Introduction:

While artificial intelligence (AI) is usually marketed as the technology to provide the step change in the way we conduct our lives (think self-driving cars), its true beauty lies in the fact that mundane everyday tasks – those that may be supremely complex, but rather tedious and inefficient for the average human – can now be automated. The low hanging fruit on this tree is particularly bountiful. Take for example the number of appointments required in any given year; everything from car servicing, dentist appointments, broadband installation, kids’ piano lessons. According to research, the average person will spend nearly 43 days of their life waiting on hold and that’s even before talking to the correct person and attempting to resolve your issue...

We think that's 43 days too many. Download our whitepaper Proactive engagement: The missing piece in appointment scheduling technology to learn more about how automation can play a large role in saving time and cost for consumers and businesses alike, while make the experience for each a whole lot nicer.

Content

  • Introduction
  • Context is king
  • Coordinating appointments
  • The role of AI
  • Proactive engagement
  • Psychological context
  • Conclusion

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Solutions in your sector

Telcos

Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos

Retail Banking

Improving lending and mortgage journeys and making day-to-day banking easier for your customers

Covid-19 Comms

Covid-19 use cases, including vaccine appointments, managing in-home appointments, emergency communications and home working

Government

Transforming the citizen experience across federal and state government agencies

Insurance

Improving customer and agent experience through automation of onboarding, in-life customer care and loss prevention

Utilities

Reducing churn with better customer engagement across sales, onboarding, retention and regulatory compliance

Logistics

Ensuring right-first-time delivery and installation of complex and large item deliveries

Retail/Major Appliances

Improving customer engagement to ensure right-first-time delivery and repair through proactive conversation

Automotive

Managing and improving customer conversations across complex networks of manufacturers, dealers and customers

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