Skip to content Go to Homepage

ContactEngine is Now Part of NICE: Re-inventing Proactive Conversational AI Together

Insights
Filter insights by sector and content type
...
...
BL148 Insights 1440X864 BLOG

Think Smarter Not Harder: Cognitive Load, Confirmation Bias and Mental Accounting

In the third instalment of our behavioural science guide, we highlight the role of cognitive load in the customer journey, as well as discussing the theory behind confirmation bias and bad mental accounting. Read on to learn how managing system 2 correctly can improve your customer journey.

BLOG
READ 10 min

Decisions on Auto Pilot: System 1, Customers and your Business

BLOG

In part two of our five part series, Albert Evans continues his crash course in behavioural science. In this chapter, Albert discusses cognitive process and theory behind decision making, are you, or your customers, making decisions without even thinking? Read on to find out…

READ 10 min

Behavioural Science 101: Influence Nudging and Choice Architecture

BLOG

This first of a five-part series, Albert Evans introduces a crash course in behavioural science, starting with the importance of influence. Read on to discover why you should care about influence and 'nudging', and what this means for your customer journey!

READ 10 min
We’ll share our news and insights with you once a month.

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

NEWS

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

READ 3 min

From bootstrap to acquisition and everything in between

BLOG

Following ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business

READ 4 min

ContactEngine awarded ‘Best AI Product in Telecom’ & ‘Best Innovation in NLP’ at CogX Awards 2021

NEWS

ContactEngine recognised by CogX judging panel in two categories for its Proactive Conversational AI technology

READ 3 min
BL142 Winning the customer post Covid blog BLOG

Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy

The evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy

BLOG
READ 6 min

Proactive and Reactive: Symbiotic sides of the same AI coin

WHITEPAPER

What's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities

If it quacks like a duck… the ethical implications of advancements in AI

BLOG

Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'

READ 4 min

Re-establishing CX beyond Covid

BLOG

Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies

READ 4 min

Proactive engagement: The missing piece in appointment scheduling technology

WHITEPAPER

Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

READ 7 min

ContactEngine partners with Vonage to enhance customer experience and international reach

NEWS

ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

READ 2 min

Responsible AI

BLOG

We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

READ 3 min
Time to talk? Just drop us a line and we’ll be in touch
We’ll share our news and insights with you
Back to top