Many of our clients tell us that Covid-19 is placing their call centers under more pressure than ever before. Inbound calls are up, capacity is down, and their customers are experiencing increasing levels of financial stress.
The result? Covid-19 has forced systemic changes that would normally have taken years in the planning to be made in just a few weeks.
This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.