ContactEngine, the established UK-based customer conversation technology leader, announces its entry in the US market today, with its Chief Commercial Officer, Giles Bryan returning to the US to steer the launch.
ContactEngine reduces the need for outbound and inbound call-center activity, optimizes corporate operations, and perfects customer journeys through pro-active omni-channel customer conversations.
The corporation already has an established roster of clients including Whirlpool, Virgin Media, Sky, Walmart and British Gas, with operations in the UK, Italy and Germany.
The US expansion comes off the back of a $3 million Series A from venture capital firms Beringea and Amadeus Capital. The US headquarters in Washington DC will focus on winning business in the telecoms, cable, home services, utilities and white good sectors, with ContactEngine having already secured an initial contract with one of the largest US telecommunications corporations.
Giles Bryan, one of the three co-founders of ContactEngine, will spearhead the US expansion. A seasoned entrepreneur with a strong technical background (a pre-IPO member of MicroStrategy Inc), Giles is able to drive innovation into the gap between corporates and their customers, to the benefit of both.
Giles Bryan, Chief Commercial Officer at ContactEngine, said: “Building on our success in Europe, we have identified a market gap and a clear demand for our technology in the US. People shouldn’t need to select services based on how they are being looked after. Instead, given the available corporate data and personal comms channels, everyone should have every reason to expect perfect service 100% of the time. It’s my great pleasure to return to the US armed with ContactEngine’s conversational technology, and help make perfect customer journeys a reality.”
Dr. Mark K. Smith, CEO of ContactEngine, said: “Our US expansion comes off the back of several great years in Europe. As a company that delivers efficiencies for consumer-facing businesses as well as optimizing the customer experience, we’ve determined that there is huge requirement for our technology across the US. We’ve already started to work with some of the largest businesses in the country, and achieving a significant presence in the US is the next step to rolling out ContactEngine worldwide.”
ContactEngine is a customer-conversation management platform. Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys. ContactEngine disrupts traditional call-centers, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.
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