Washington, D.C. & London, UK: ContactEngine, the customer communication technology leader, has announced that Peter Panagopoulos has joined as Vice President of Customer Success. This appointment comes soon after the UK-headquartered business announced its US launch earlier this year, along with the signing of a number of blue chip clients.
Panagopoulos joins ContactEngine after more than 20 years of experience of working within customer communication services, mainly specialising in developing advanced technology solutions for cellular, wireline and cable service providers. Multilingual in English, Spanish, French and Greek, Panagopoulos has used his expertise and language skills to work with technology companies in more than 15 countries.
Prior to joining ContactEngine, Peter worked in leadership roles spanning account management, solution consulting and system engineering for technology firms such as Netcracker, Ericsson and Oracle, as well as successful start-ups such as ConceptWave, MetaSolv and Cramer Systems.
Peter’s role as VP of Customer Success is to ensure that ContactEngine’s North American clients achieve the same return on investment as has been achieved in the UK, and also to ensure that their end customers get the same perfect customer experience.
Giles Bryan, Chief Commercial Officer, said: “Peter’s valuable experience and expertise will help steer ContactEngine’s growth and success as we expand our business internationally. It’s an exciting time for ContactEngine in our quest to improve the customer journey through innovation.”
Peter Paragopoulo said: “I joined ContactEngine because of its unique technology, approach and impressive work to date. There is a very strong opportunity for this business to grow in North America, and we already have a very impressive client base here. I look forward to taking ContactEngine to the next level.”
The US expansion comes off the back of a $3 million Series A from venture capital firms Beringea and Amadeus Capital. The US headquarters in Washington, D.C. will focus on winning business in the telecoms, cable, home services, utilities and white good sectors, with ContactEngine having already secured an initial contract with one of the largest US telecommunications corporations.
ContactEngine is a customer-conversation management platform. Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys. ContactEngine disrupts traditional call-centres, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-centre predecessors. This means that as well as being lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.