ContactEngine and KST partner to bring proactive c Insightsc

Posted 27 May 2021

Partnership to ease citizen communication with agencies while achieving desired outcomes as defined in government-mandated IT Modernization Plans.

Washington D.C., 27 May 2021: ContactEngine Inc., the proactive conversational AI technology used by government agencies and large corporations across industries to automate customer communications, has today announced a partnership with Ka'ala Systems Technology Corporation (KST), a native Hawaiian/Service Disabled Veteran Owned Small Business, a certified Minority and Disadvantaged Business Enterprise, and a certified participant within the SBA 8(a) Business Development Program. KST has several current contracts as both primary and subcontractor, primarily within the Department of Defense.

Through this partnership, KST will assist government agencies in identifying opportunities to execute their IT Modernization Plans related to improving communication outreach to citizens by implementing ContactEngine.

ContactEngine streamlines citizen communication and assists government agencies and enterprise corporations in achieving their operational objectives with proactive, conversational AI via any channel (automated voice, SMS, email, etc.), regardless of the agency’s legacy back-end systems.

“Ka'ala Systems Technology Corporation is very excited to have formed a partnership with ContactEngine,” commented Adrian Yunson, President & CEO of KST. “We believe that ContactEngine's enterprise software solution will help government agencies transform the citizen experience through proactive AI conversations.”

Giles Bryan, CEO of ContactEngine Inc., commented: “We are delighted to have the opportunity to partner with KST, and we look forward to enabling government agencies to provide exceptional journeys that significantly improve the citizen experience.”

“The applications are endless,” commented Stephen Foley, Senior Vice President, Public Sector of ContactEngine Inc. “ContactEngine enables government agencies to hold proactive, meaningful conversations with their constituents to make transacting simple, as has been the case in the State of Tennessee for some time now. The partnership with KST is further validation of the tremendous value ContactEngine can bring to bettering the citizen experience while achieving IT Modernization Plan goals.”

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About ContactEngine

ContactEngine is a Conversational AI technology that enables brands to proactively engage customers in conversations that fulfill business objectives. ContactEngine automates outbound customer engagement across all channels and generates unique insights into the changing patterns of communication by applying demographic and intent analysis, linguistics, and ground-breaking artificial intelligence principles to mass volumes of raw data. ContactEngine transforms the way global brands engage with their customers – saving brands millions and making their customers happier. For more information about ContactEngine, please visit contactengine.com.

About KST

Ka'ala Systems Technology Corporation (KST) is a native Hawaiian/Service Disabled Veteran Owned Small Business founded in Hawaii, a certified Minority and Disadvantaged Business Enterprise, GSA MAS, and a certified participant within the SBA 8(a) Business Development Program. KST has several current contracts as both primary and subcontractor and is also a GWAC STARS II (pending STARS III), Navy IDIQ SeaPort-e (pending SeaPort-NxGen) and NOAA NMITS contract winner. For more information about KST, please visit ksthawaii.com.