ContactEngine Incorporated Sub-Processors

Last Updated: 1 August 2018

ContactEngine uses sub-processors to assist it in the provision of services.  ContactEngine therefore requires general authorisation to engage third-parties to process personal data.  The current sub-processors used by ContactEngine are outlined in the table below.  New or replacement sub-processors will be added to the below table prior to them processing personal data, and the client given an opportunity to object to such changes.

Name of sub-processor Categories of personal data Categories of data subjects Processing operations Location of processing Adequacy measures in place for processing outside the EEA Further information
Amazon Web Services, Inc. All personal data provided to ContactEngine Client customers;  Client staff members Data storage. European Economic Area n/a Details about AWS’s compliance with the GDPR can be found at https://aws.amazon.com/compliance/gdpr-center/.  Alternatively, please contact us for further details at support@contactengine.com

 

 

CLX Communications Limited Phone number, message content Client customers Sending communications (such as SMS) to client customers European Economic Area n/a Details of CLX’s sub-processors can be found at https://www.clxcommunications.com/data-protection/sub-processors/. Alternatively, please contact us for further details at support@contactengine.com.
Esendex Limited Phone number, message content Client customers Sending communications (such as SMS) to client customers European Economic Area n/a Details about Esendex’s compliance with the GDPR can be found at https://www.esendex.co.uk/blog/post/esendex-gdpr-compliance/.  Alternatively, please contact us for further details at support@contactengine.com.
Infobip Limited Phone number, message content Client customers Sending communications (such as SMS) to client customers European Economic Area n/a Please contact us for further details at support@contactengine.com.
KCOM Group Plc Phone number, message content Client customers Sending communications (such as SMS) to client customers European Economic Area n/a Please contact us for further details at support@contactengine.com.
Nexmo, Inc Phone number, message content Client customers Sending communications (such as SMS) to client customers United States of America We will only use Nexmo as a sub-processor if (1) Nexmo is certified under the EU-US Privacy Shield or (2) standard contractual clauses are in place between the client and Nexmo, Inc. Details about Nexmo’s compliance with the GDPR can be found at https://www.nexmo.com/gdpr. Alternatively, please contact us for further details at support@contactengine.com.
Twilio, Inc. Phone number, message content Client customers Sending communications (such as SMS) to client customers United States of America EU-US Privacy Shield Details of Twilio’s EU-US privacy shield certification can be found at https://www.twilio.com/legal/privacy/shield. Alternatively, please contact us for further details at support@contactengine.com.
Microsoft Ireland Operations Limited Personal data provided to ContactEngine Client customers; Client staff members Data storage and data management. European Economic Area n/a Details about Microsoft’s compliance with the GDPR can be found at https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspx.

Alternatively, please contact us for further details at support@contactengine.com