ContactEngine Limited Sub-Processors

Last Updated: 1 August 2018

ContactEngine uses sub-processors to assist it in the provision of services.  ContactEngine therefore requires general authorisation to engage third-parties to process personal data.  The current sub-processors used by ContactEngine are outlined in the table below.  New or replacement sub-processors will be added to the below table prior to them processing personal data, and the client given an opportunity to object to such changes.

Name of sub-processorCategories of personal dataCategories of data subjectsProcessing operationsLocation of processing Adequacy measures in place for processing outside the EEAFurther information
Amazon Web Services, Inc.All personal data provided to ContactEngineClient customers;  Client staff membersData storage.European Economic Arean/aDetails about AWS’s compliance with the GDPR can be found at https://aws.amazon.com/compliance/gdpr-center/.  Alternatively, please contact us for further details at support@contactengine.com

 

 

CLX Communications LimitedPhone number, message contentClient customersSending communications (such as SMS) to client customersEuropean Economic Arean/aDetails of CLX’s sub-processors can be found at https://www.clxcommunications.com/data-protection/sub-processors/. Alternatively, please contact us for further details at support@contactengine.com.
Esendex LimitedPhone number, message contentClient customersSending communications (such as SMS) to client customersEuropean Economic Arean/aDetails about Esendex’s compliance with the GDPR can be found at https://www.esendex.co.uk/blog/post/esendex-gdpr-compliance/.  Alternatively, please contact us for further details at support@contactengine.com.
Infobip LimitedPhone number, message contentClient customersSending communications (such as SMS) to client customersEuropean Economic Arean/aPlease contact us for further details at support@contactengine.com.
KCOM Group PlcPhone number, message contentClient customersSending communications (such as SMS) to client customersEuropean Economic Arean/aPlease contact us for further details at support@contactengine.com.
Nexmo, IncPhone number, message contentClient customersSending communications (such as SMS) to client customersUnited States of AmericaWe will only use Nexmo as a sub-processor if (1) Nexmo is certified under the EU-US Privacy Shield or (2) standard contractual clauses are in place between the client and Nexmo, Inc.Details about Nexmo’s compliance with the GDPR can be found at https://www.nexmo.com/gdpr. Alternatively, please contact us for further details at support@contactengine.com.
Twilio, Inc.Phone number, message contentClient customersSending communications (such as SMS) to client customersUnited States of AmericaEU-US Privacy ShieldDetails of Twilio’s EU-US privacy shield certification can be found at https://www.twilio.com/legal/privacy/shield. Alternatively, please contact us for further details at support@contactengine.com.
Microsoft Ireland Operations LimitedPersonal data provided to ContactEngineClient customers; Client staff membersData storage and data management.European Economic Arean/aDetails about Microsoft’s compliance with the GDPR can be found at https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspx.

Alternatively, please contact us for further details at support@contactengine.com