ContactEngine is the next generation Customer Engagement Hub. We achieve remarkable customer engagement rates allowing call-centres to focus on true value-add, delivering the right outcomes for brands and their customers.
Typical ROI of >10:1 with multi-million savings per annum
Call Deflection – Inbound Call Reduction 80%
Churn – Reduced Customer Churn rate from 25% to 10%
NPS – Increased response rate for NPS survey from 4% to >50%
CX – NPS score increased by c.15 points
It’s not often you come across a technology platform that delivers such immediate, measurable value. The ROI and improvements in customer experience that we’ve realised from ContactEngine have been tremendous, with a return on investment above 15:1 on cost-saving alone.
Paul Buttery, COO, Virgin Media
Not only has ContactEngine given us a technology that makes a difference, but the company also brings us continuous innovations. They have made a material impact on our operation.
David Bowring, Head of Technology, British Gas