Multi-agent technology, harnessing the power of both human and artificial intelligence is the next frontier of managing meaningful and sophisticated communications with customers.
Professor Nick Jennings, Vice-Provost Research and Enterprise and Professor of Artificial Intelligence at Imperial College
Chairman – ContactEngine AI Advisory Board
Based on the millions of conversations that we have already held, we have a fair bit of knowledge of what will work best for a new client. However, as not every company’s customers are the same, when a new client comes on board, we conduct research and run experiments to find the conversation that leads to the best results.
Customers increasingly expect to be communicated with on their terms, and to do so often requires a change in communication approach – from generic messaging to tailored communications. Getting this right not only results in happier customers, but also better business outcomes.