Process the data

System: Inbound Data Processor

Whether fully-integrated with your CRM, or through file transfer, the Engine pulls in and analyses data to identify where a customer conversation needs to be started, or where an ongoing conversation needs to be changed.

As with any good system, the analysis also includes data quality checks to ensure we have the right information to hold the right conversation.

Schedule the conversation

System: Adaptive Conversation Scheduler

Our adaptive Conversation Scheduler applies learning from millions of prior conversations to establish the right conversation and channel for each customer. It prioritises for time-sensitivity and monitors all ongoing conversations to ensure business outcomes are achieved with minimal customer effort.

Start the conversation

System: Intelligent Conversation Engine

The Engine opens, maintains and completes millions of simultaneous conversations 24/7, with sophisticated algorithms ensuring that customer responses are understood and responded to in less than half a second.

Monitor responses

System: AI Exception Manager

The AI Exception Manager monitors conversations and flags up those that need agent intervention either via the Agent Desktop or your own CRM system. Agents are equipped with the full context of the conversation, enabling precise and timely intervention.

Deliver the outcomes

System: Outbound Data Processor

The Engine collects and formats data and automatically feeds it back into your systems so that customer records are kept fully up-to-date. Data is also analysed at this stage to provide performance reporting and valuable, actionable insights that allow for continuous improvement and process optimisation.

How does it work?

Explore the Engine to find out more

Inbound data processor Adaptive conversation scheduler Intelligent conversation engine Artificial intelligence exception manager Outbound data processor

Inbound Data Processor

Whether fully-integrated with your CRM, or through file transfer...

Adaptive Conversation Scheduler

Our adaptive Conversation Scheduler applies learning from millions of prior conversations to establish...

Intelligent Conversation Engine

The Engine opens, maintains and completes millions of simultaneous conversations 24/7...

Artificial Intelligence Exception Manager

The AI Exception Manager monitors conversations and flags up those that need agent intervention...

Outbound Data Processor

The Engine collects and formats data and automatically feeds it back into your systems so...