Fundamentals

Our architecture is modelled on best-in-class foundational principles that give our clients complete confidence.

Flexible

Minimum client resource needed for deployment
Configuration, not code
Able to work with simple SFTP transfers
APIs for full integration with CRM systems, business rules engines, etc.

Seamless

Human-like response times
Exceptions handled within ContactEngine with no channel hopping
Conversation visible real-time – no black box
Conversations are client-branded from a client-specific contact number/address

Secure

ISO 27001 certified; GDPR compliant
Data encrypted at all times
Data stored in region of operation only
Permissions-based security management
Dedicated InfoSec manager

Resilient

99.99% uptime, with 24/7 monitoring
Leverages AWS/Azure backup and redundancy
Regular Disaster Recovery & Penetration Testing
Multiple comms partners with automatic fail-over

Scalable

Cloud-based on AWS or Azure
Rapid deployment into new regions
Unlimited compute, storage and network capacity
Auto-scaling and Elastic Load Balancing

Global

Multi-lingual conversations
Geo-specific instances on AWS/Azure
Adapts to multiple time-zones in same country

How does it work?

Learn more about our Customer Engagement Hub technology