Our architecture is modelled on best-in-class foundational principles that give our clients complete confidence.


Minimum client resource needed for deployment
Configuration, not code
Able to work with simple SFTP transfers
APIs for full integration with CRM systems, business rules engines, etc.


Human-like response times
Exceptions handled within ContactEngine with no channel hopping
Conversation visible real-time – no black box
Conversations are client-branded from a client-specific contact number/address


ISO 27001 certified; GDPR compliant
Data encrypted at all times
Data stored in region of operation only
Permissions-based security management
Dedicated InfoSec manager


99.99% uptime, with 24/7 monitoring
Leverages AWS/Azure backup and redundancy
Regular Disaster Recovery & Penetration Testing
Multiple comms partners with automatic fail-over


Cloud-based on AWS or Azure
Rapid deployment into new regions
Unlimited compute, storage and network capacity
Auto-scaling and Elastic Load Balancing


Multi-lingual conversations
Geo-specific instances on AWS/Azure
Adapts to multiple time-zones in same country

How does it work?

Learn more about our Customer Engagement Hub technology