“When I started ContactEngine it was my vision to never have to pick up the phone to complain about service ever again, because the company treats me like an actual human being, not a number.”
Dr Mark K Smith, CEO and Founder
We love words. We love software. We love numbers. We never stop learning and evolving our understanding to deliver personalised, AI-powered, contextual engagement with your customers using their preferred channels.
We understand that every customer is different – unique. We don’t send notifications. We have intelligent conversations.
ContactEngine is the next generation Customer Engagement Hub technology supported by demographic and intent analysis, linguistics and ground-breaking Artificial Intelligence principles.
Proactive, adaptive and intelligent conversations which are micro-personalised to individual customers. All using artificially intelligent omni-channel dialogue.
AWS or Azure hosted.
Configuration, not code.
Robust and resilient architecture.
Quickstart market trial delivers benefits in 60 days.
>90% engagement, triple that of
manual call centres.
Typical 10:1 ROI