Our mission:

ContactEngine’s on a mission to be the world’s
#1 conversation engine.

“When I started ContactEngine it was my vision to never have to pick up the phone to complain about service ever again, because the company treats me like an actual human being, not a number.”

Dr Mark K Smith, CEO and Founder

We love words. We love software. We love numbers. We never stop learning and evolving our understanding to deliver personalised, AI-powered, contextual engagement with your customers using their preferred channels.

We understand that every customer is different – unique. We don’t send notifications. We have intelligent conversations.

We are transforming
customer journeys

ContactEngine is the next generation Customer Engagement Hub technology supported by demographic and intent analysis, linguistics and ground-breaking Artificial Intelligence principles.

Proactive, micro-personalised conversations

Proactive, adaptive and intelligent conversations which are micro-personalised to individual customers. All using artificially intelligent omni-channel dialogue.

cloud-based Saas

AWS or Azure hosted.

Configuration, not code.

Rapid deployment.

Robust and resilient architecture.


Quickstart market trial delivers benefits in 60 days.

>90% engagement, triple that of
manual call centres.

Typical 10:1 ROI

Built with everyone in mind