Company

ContactEngine saves clients millions and
makes customers happier

ContactEngine is the next generation Customer Engagement Hub technology specialising in conversational AI.

It replicates human call-centre behaviour by leveraging demographic and intent analysis, linguistics and ground-breaking artificial intelligence principles.

It integrates into corporate business systems to automate outbound customer engagement and subsequent transactions across all conversational channels and across all industries.

It continuously produces, analyses and learns from mass volumes of global conversational data and generates unique insights into the changing patterns of human communication, subsequently transforming the way global brands engage with their customers.

ContactEngine’s objective is to optimise organisational outcomes through enhanced customer engagement – improving customer experience and ensuring crucial moments such as sales, deliveries and appointments are executed with precision and minimal effort.

Dr Mark K Smith, CEO and Founder