Company

We save our clients millions and
make their customers happier

ContactEngine is the next generation Customer Engagement Hub technology specialising in conversational AI.

We replicate human call-centre behaviour by leveraging demographic and intent analysis, linguistics and ground-breaking artificial intelligence principles.

We integrate into corporate business systems to automate outbound customer engagement and subsequent transactions across all conversational channels and across all industries.

We continuously produce, analyse and learn from mass volumes of global conversational data and generate unique insights into the changing patterns of human communication, subsequently transforming the way global brands engage with their customers.

Our objective is to optimise organisational outcomes through enhanced customer engagement – improving customer experience and ensuring crucial moments such as sales, deliveries and appointments are executed with precision and minimal effort.

Dr Mark K Smith, CEO and Founder