Responsible AI | More Federal and State Government (0)

Responsible AI

We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

States must proactively fulfil their obligation to serve citizens

State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.

Without batting an AI: Using technology to ease Covid-19 vaccination scheduling

This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.

When the ContactEngine and Gartner planets align

The 6 best practices of the most user-friendly government agencies

This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.

Why US unemployment call centers need to put customer service first

Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.