Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.
As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021.
It's the question ContactEngine's design team has been considering every week for a decade. Our CCO of ContactEngine Inc. is here to share the answers...
Imagine the possibilities of e-governance where voting, registering a company and filing taxes are all done online in a matter of minutes from... well, anywhere. Here, we look at lessons to learn from Estonia.
Against a shifting jobs market, could AI be responsible for helping people back into work?