BL137 Unemployment State Government Largest

States must proactively fulfil their obligation to serve citizens


State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.

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Covid-19 vaccination scheduling

Without batting an AI: Using technology to ease Covid-19 vaccination scheduling


This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.

READ 7 min
BL131 ContactEngine Gartner Planets Align

When the ContactEngine and Gartner planets align

Gartner analysts are predicting a proactive future. Learn how you can get ahead of the curve to show your customers you care.
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Unemployment Benefits Claims Process Best Practice Ebook

The 6 best practices of the most user-friendly government agencies


This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.

READ 19 min
EB001 How Why US Unemployment Call Centers Customer Service First 1200X627 No Text

Why US unemployment call centers need to put customer service first


Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.

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Gov Call Centers Frustrate Citizens WP020 1200X627 No Text

Why government call centers continue to frustrate citizens


Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.

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