State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.
This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.
This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.
Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.
Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.