In this ungated (free-to-download) whitepaper, Hargo Kalra examines the pros and cons of the work-from-home revolution triggered by Covid-19.
ContactEngine Inc. welcomes Michael Beckley and Tarita Miller to the board
With millions of unnecessary truck rolls saved and transitioning from in-person appointments to video calls for our clients, ContactEngine has gone carbon negative. Won't you join us?
Proactive communication is the difference between good service and poor service, and between frictionless and friction inducing engagements.
This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.
No more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.