Your strategy for communicating with the three types of debt (0)

Your strategy for communicating with the three types of debtors

BLOG

Not all debts are created equally. Some are easy to get back, others will be lost forever. Only by combining intelligent data capture with intelligent communication can you hope of finding out which is which on a mass scale. With proactive conversational AI, you can quickly probe your debtors to find out which levers you need to pull to guide the issue to a favourable resolution.

“Would you mind leaving the room please?”

BLOG

It may be counter-intuitive to think that people might prefer to speak with a computer over a human being. But early experiments with AI revealed some illuminating human behaviours that are central to understanding our preference for non-judgemental entities in personal matters.

How not to collect debt

BLOG

Don’t let your debt collection activities cause a scandal. There are plenty of tools available to help you keep out of the tabloids this winter.

Collections: The Case for Collection Treatment Automation with Proactive Conversational AI

WHITEPAPER

This paper explores the collections industry's changing landscape and presents a proven solution for first party collections teams to recover outstanding consumer debt more efficiently whilst delivering better outcomes for consumers.

Compassionate Collections: How Technology is Shaping the Collections-to-Consumer Relationship

REPORT

This report outlines the current debt landscape in the US, what impact technology and innovation has on collections agencies and most importantly, how to create an effective, compassionate debt collections strategy for your customers in light of the November 2021 regulations.

Openreach win big at the European Customer Experience awards 2022

NEWS

Sending our biggest congratulations to our brilliant client Openreach who recently cleaned up at the prestigious European Customer Experience awards 2022, beating fierce competition to win gold in the ‘Customer Experience in the Crisis’ category and bronze in ‘Customers at the Heart of Everything’ category.