Chase Bank’s Overall Customer Effort Score remains flat at 66, as does three of its pillars. As a result, the bank has maintained 2nd position in the US Financial Services rankings, three points behind US Bank.
Its Speed of Resolving the Problem score has increased +1 point, though, thanks to a 2% increase in customers agreeing the way details were clearly explained to them was ‘excellent’. What’s more, 1% of its customers rated the expertise of its customer service agents as ‘excellent’, too.
In other pillars, Chase Bank’s customers ranked it highly for the politeness of its customer service agents (57%) and communication in their chosen language, besides English (54%).