Office Works has maintained its Overall Effort Score of 64, keeping the top spot in the Australian Technology Retail rankings.
The only score change to note is the Knowledge and Expertise pillar, which has dropped by +1 to 60 from 61.
The remaining pillars have remained the same, but some of the areas that make up the score experienced change. Under the Speed of Resolving Problems, for example, 1% fewer customers rated how they were able to speak to someone that could help them with their query as ‘excellent’.
Similarly, 2% fewer customers marked them highly for its range of solutions or options that were suitable as ‘good’, bringing their total down to 43% from 45%, under the Valuing the Customer pillar.