Proactive communication is the difference between good service and poor service, and between frictionless and friction inducing engagements.
This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.
Will Covid-19 lead us back to the Dark Ages or bring us into the 'Light Ages'? CEO Prof Mark K. Smith discusses
Gartner indicate 'proactive outbound' communications as the #1 digital strategy to deliver productivity savings and improved customer experience. Inc. CEO Giles Bryan explains why it's the 'how' that really matters:
How long does the Covid-19 lockdown have to last? Prof. Mark K. Smith shares his insights.
ContactEngine picks up another award for its AI technology advancements in Human-Computer Rapport