Openreach - Increased customer engagement leads to 50% reduction in cancellations

With 16,000 service delivery engineers providing and repairing over 9 million connections per annum the customer service journey at Openreach needs to be seamless. In this video Director of Customer Service - Service Delivery at Openreach, Chris Herbert, tells us how partnering with ContactEngine has provided an innovative solution, helping Openreach stand out from it's competitors.