ContactEngine's telecoms, TV and broadband clients win and retain tens of millions of customers every year. We are proud to play our part in perfecting the experience for those customers.
So you won’t be surprised to learn that we take a close interest in the public’s attitudes to TV services:
This white paper shares the insights gained from our recent study in to customers in both the UK and USA. In particular, we were interested in the impact that pure-play on-demand TV providers will have on existing cable/satellite subscription TV providers.
We look at:
Our conclusions provide insight in to the factors affecting customer behaviour for both new customers, and their decisions to switch providers.
We hope you find it thought provoking.Read More