Verizon deploys ContactEngine AI-driven conversation platform to optimize customer journeys

Washington, D.C.: ContactEngine Inc., the market-leading provider of customer conversation technology, announced that Verizon, the largest U.S. telecommunications provider, has deployed the ContactEngine AI-powered conversation platform to better engage with their customers, optimize field and call-center resources, avoid unnecessary repair truck rolls, and improve customer experience. Verizon joins a growing number of multi-billion dollar revenue organizations that use ContactEngine, including Virgin Media, Whirlpool, British Gas and Sky.

Giles Bryan, ContactEngine Inc.’s CEO, said: “ContactEngine’s mission is to create perfect customer journeys and we are pleased to be working with Verizon to achieve that. We continuously strive to help corporates both save money and improve their customer experience. The Verizon teams have been great to work with – across Field Operations, IT, Care and Customer Experience – and we are very pleased to have Verizon as our first client in the US.”