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LONDON and WASHINGTON, D.C. -- ContactEngine are pleased to announce that James Walker has joined the company as Chief Customer Officer (CCO). As CCO, Walker will lead the end-to-end commercial and service relationship for ContactEngine’s new and existing customers across EMEA (Europe, the Middle East...

The second problem of the install journey happens on the day of the visit. Even if the small fraction of successful calls from your call centre manage to schedule an installation date and time, a locked door is enough to undo the perfect alignment of...

Take a moment to think about the most important thing you have to do today. On a weekday, the chances are it’s something to do with an impending work deadline; perhaps its conducting a job interview or performing your best at an important meeting. On...

Dr Mark K. Smith, founder and CEO of ContactEngine, shares his stories on the road to becoming a founder. Mark is an experienced entrepreneur having launched several companies with an academic background and a PhD in biotechnology. In this interview, Smith discusses the psychologies of a founder,...

Press Release 7 November 2018 LONDON and WASHINGTON, D.C. -- ContactEngine are pleased to announce the appointment of Ian Dunlop as Chief Product Officer. Dunlop joins ContactEngine to lead the company's product management, engineering, data science, AI and DevOps teams and will be responsible for further developing...

Press Release 18 October 2018 LONDON and WASHINGTON, D.C. -- ContactEngine, a next generation Customer Engagement Hub (CEH) specialising in conversational AI, have announced their achievement of ‘Co-Sell Partner’ status as part of the Microsoft for Startups London ScaleUp programme for high-growth technology companies. ContactEngine joins an exclusive...

Nearly every new tech startup launched this year will fail within 12 months. So said Mat Shore, founder of global training and innovation firm, Outside In[1]. Just one in 100 new tech businesses will survive more than 12 months trading; the rest will fail because,...

Every year, just before my mind wanders to which taverna I’ll frequent, or I admonish myself for the bottle of raki I’ve yet to consume, I eagerly await the publication of OFCOM’s latest league table. Now, you might find this a strange preoccupation for someone who...

Press Release May 30, 2018 Washington, D.C.: ContactEngine Inc., the AI-powered customer conversation platform, today announced a strategic technology partnership with Appian (NASDAQ: APPN), a leading low-code and business process management platform provider, to further enhance the Appian Intelligent Contact Center™ Platform (ICC). The partnership with ContactEngine marks ICC’s first...

Earlier on this year we had the privilege of becoming one of the chosen few to join the Microsoft ScaleUp Programme, based in London. I’ve always been an admirer of Microsoft – it’s my most trusted IT brand in fact – so I was very...

Press Release May 11, 2018 London, UK: ContactEngine, the market-leading provider of customer conversation technology, joined Microsoft ScaleUp (previously known as Microsoft Accelerator) in London in February. The four-month programme enables select emerging businesses to scale to new markets working within Microsoft’s co-sell programme. ContactEngine is one of only twelve businesses...

25 April 2018 London, UK: ContactEngine, the market leader in conversation technology, will speak today at Imperial College London’s Explain AI Workshop about data transparency and explainability within artificial intelligence amid the upcoming EU General Data Protection Regulation (GDPR). The Explain AI Workshop will bring together...

It’s always dangerous for UK-based companies, not least small ‘tech’ players (albeit with some enormous customers), to think that the U.S. market will see their success multiplied: simply due to the size of the population in The New World. The age-old-adage of America being the graveyard...

Virgin Media tell us how working with ContactEngine helped them implement innovative and creative ideas to improve their customer service. Our service pre-call is a huge hit with their customers. Watch the video to find out more....

Sky's contact centre was already achieving good results for pre-appointment calling, reaching up to 50% of customers. Through ContactEngine, they have moved that to 90%, creating better customer journeys along the way....

Washington, D.C.: ContactEngine, the customer communication technology leader, hosted Paul Hutchinson, Head of Virgin Media’s Field Operations on a tour of the USA’s biggest telecommunication and cable companies. The aim of the trip, organized by the UK Department of Trade, was to capture and compare best...

Peter Panagopoulos joins the market leading company to spearhead the company’s ambitious growth strategy Washington, D.C. & London, UK: ContactEngine, the customer communication technology leader, has announced that Peter Panagopoulos has joined as Vice President of Customer Success. This appointment comes soon after the UK-headquartered business announced its...