Addressing the Challenges of Prescription Management
Proper medication management is key to driving healthy outcomes. Automated digital communications can help overcome significant challenges, ensuring patients are properly informed and have the medications they need.
EBOOK
Supporting vulnerable insurance customers: How AI can help
BLOGCost inflation rising unabated in many parts of the world has been particularly painful for the vulnerable in our society. It is vitally important that insurers are able to identify these vulnerable customers so that they can put measures in place to improve their experience. AI has the potential to improve customer communications in insurance and highlight the needs of vulnerable customers early on.
How AI can help your customers get the most out of their pension
BLOGA recent survey revealed that 77% of respondents believe AI will revolutionise the pensions industry. One of the most likely ways it will do so is by making them easier to track, manage and adjust. With 55% of adults saying that have had no engagement with their pension over the past year, we explore how AI can benefit providers and customers.
Why insurers must do better on claims
BLOGThe claims process is the shop window through which policyholders see their insurers. However, the gap between what customers think is covered by a policy and what it actually covers can often result in poor service during the claims process. In this article, we outline why insurers must do more close this 'expectation gap' how this can drive customer loyalty.
How telcos can use AI to support broadband repairs and improve service
BLOGDiscusses the importance of using artificial intelligence (AI) for monitoring and improving broadband service quality, preventing customer frustrations, and reducing costs for telcos by proactively addressing issues and communicating effectively with customers.
Making Medicaid Applications and Renewals Constituent Centric
EBOOKCreating a constituent-centric, proactive strategy for Medicaid renewal means more than having an
automated chat and emails features. Here are a our most commonly asked questions about the differences between proactive and reactive communication and how Medicaid agencies can begin to make the shift.
Watch
The Joy of Proactive
Video
The Install Journey
Video
ContactEngine for Retail
Video
Explainable AI
Video
Human-Computer Rapport
Video
Telco 2030 – Why AI is central to this decade’s success
This blog discusses the critical role of AI in the success of the telecommunications industry by 2030, highlighting how AI-driven advancements will reshape customer engagement, network management, and operational efficiency, enabling telcos to thrive in the evolving landscape.
BLOG
No, AI will not take jobs in healthcare
BLOGWhile AI technologies are becoming more prevalent in the healthcare industry, they are meant to augment human capabilities rather than replace jobs. This blog highlights the various ways AI can enhance patient care and improve efficiency while emphasizing the importance of human expertise in complex medical decision-making.
How intelligent use of data will revolutionize healthcare in the next five years
BLOGAs we progress into the digital age, the potential of data-driven solutions to transform patient care and healthcare operations is unparalleled. This article delves into the groundbreaking possibilities and the ways data analytics, artificial intelligence, and machine learning are set to empower healthcare professionals and providers.
Why AI is the solution for getting healthcare costs under control
BLOGLearn how AI can effectively address the challenge of rising healthcare costs. This blog highlights AI's potential to optimize processes, improve patient outcomes, and reduce expenses by streamlining administrative tasks, enhancing diagnostics, and enabling personalized care.
The Future of Collections Benchmark 2023
BLOGChallenging your views and giving insight into your peers’ understanding of the current and future impact of customer interaction technology. Participate in the survey today.
How addressing early-life failures with proactive AI can grow telco profits
BLOGExplore how proactive AI solutions can help telecommunication companies address early life failures and boost their profits.
Four barriers to AI usage in healthcare and how to overcome them
BLOGThe potential of Artificial Intelligence to revolutionize healthcare is vast, but its widespread adoption faces several challenges. In this blog, we delve into the four key barriers hindering AI usage in healthcare and provide actionable strategies to overcome them.
